Customer Service Client Engagement
Resume:
Results-driven professional with over ** years of diverse experience in business management, sales, and consulting. Skilled in inbound and outbound high-ticket telemarketing, ensuring targeted outreach and impactful client engagement strategies. Excelled as a Timeshare Cancellation Specialist by assessing client needs, optimizing processes, and delivering exceptional customer service. Demonstrated leadership and efficiency with rapid promotion to Manager and successful implementation of advanced communication systems. As an Independent Business and Financial Consultant, provided strategic insights and bespoke solutions that drove growth. Proven track record as a Founder and CEO with expertise in media operations, event management, and innovative project development. Adept at fostering client relationships and achieving high levels of satisfaction through proactive support.
High-Ticket Telemarketing Expertise: Demonstrates proficiency in both inbound and outbound high-ticket telemarketing, employing targeted outreach and effective client engagement strategies to drive successful outcomes.
Client Acquisition and Relationship Management: Research and identify potential clients, develop strategies to convert them into customers, and build strong relationships to foster loyalty and repeat business.
Sales Strategy and Execution: Create and implement effective sales plans and strategies, negotiate terms and pricing, and consistently meet or exceed sales targets and quotas.
Market and Product Knowledge: Stay informed about market trends, competitor activities, and industry developments, and maintain up-to-date knowledge of product offerings to effectively communicate and address client needs.
CRM and Reporting Proficiency: Maintain accurate records of sales activities and client interactions, generate regular sales reports, and efficiently use CRM software to manage client information and streamline sales processes.
WESLEY FINANCIAL GROUP Mar 2021 – May 2023
Timeshare Cancellation Specialist
Evaluated and determined the suitability of timeshare owners seeking assistance with the cancellation of their ownership, ensuring all client needs were accurately assessed and addressed.
Orchestrated and managed scheduling for subsequent follow-up appointments and finalization of services, optimizing the client engagement process and ensuring timely service delivery.
Guided clients through the timeshare cancellation process, facilitating a seamless and efficient transition while providing expert support and resolving any issues that arose.
Consistently delivered high levels of customer satisfaction, exceeding company performance metrics by maintaining a proactive approach and adhering to established service excellence standards. GALLAGHER LAW FIRM Jan 2020 – Nov 2020
Timeshare Cancellation Division
Earned a promotion from Salesperson to Manager within a rapid six-week timeframe, demonstrating exceptional performance and leadership abilities.
Redesigned and streamlined sales scripts and lead qualification processes, resulting in a measurable improvement in team efficiency and effectiveness.
Spearheaded the implementation of an advanced outbound telephone system, significantly enhancing the organization’s communication strategies and outreach efforts.
Departed the role after 10 months due to concerns regarding the company's capacity to fulfill service commitments; the company subsequently ceased operations three months later. Independent Business and Financial Consultant 2007 – 2020
Provided expert-level consultation to telemarketing and startup firms, focusing on comprehensive business strategy development and meticulous financial planning to drive growth and operational efficiency.
Designed and executed bespoke solutions aimed at optimizing business processes and enhancing financial performance, leading to measurable improvements in operational effectiveness.
Offered strategic insights into market trends and potential growth opportunities, playing a pivotal role in guiding clients toward successful expansion and increased market presence.
Fostered and maintained enduring client relationships through proactive strategic guidance and personalized support, ensuring continued client satisfaction and business success. Charles “Cary” Davis
***********@***.***
4936 Linkside Drive, Las Vegas, NV
89130
CONTACT
High-Ticket Telemarketing
Client Identification
Strategy Development
Competitor Monitoring
Sales Planning
Relationship Building
Presentation Skills
Targeted Outreach
Product Demonstration
Negotiation Skills
Target Achievement
After-Sales Support
Customer Satisfaction
Marketing Alignment
Inbound/Outbound Strategies
Event Representation
Product Knowledge
Client Communication
CRM Utilization
Client Engagement
Pipeline Management
Available upon request.
PROFILE SUMMARY
CORE COMPETENCIES
PROFESSIONAL WORK EXPERIENCE
AREAS OF EXPERTISE
REFERENCE
CD
Omni Media and Entertainment, Inc. 2004 – 2007
Founder/CEO
Founded and spearheaded a dynamic media and entertainment enterprise, overseeing comprehensive business operations including strategic planning, financial management, and team leadership to drive organizational success.
Conceptualized, launched, and managed The American Poker Player magazine, and successfully created and introduced the television series The Final Table Challenge, enhancing the company’s media footprint.
Organized, executed, and managed the prestigious “American Poker Player Championships” poker tournament held at Binion’s, ensuring high standards of event coordination, participant satisfaction, and operational efficiency.
Drove significant business growth through the development and implementation of innovative media projects and the cultivation of strategic partnerships, resulting in increased market presence and revenue. Oracle and Sun Microsystems Independent Contractor raising funds for private stock offering 1989 – 2004 American Microtel General Sales Manager managing and training over 50 telemarketers 1990 – 1998 The Swiss Analyst Stockbroker - telemarketing US stocks worldwide 1987 – 1989 Honorable Discharge – Specialist 5th Class US Army Medic Big Bend Community College – Moses Lake, Washington Psychology/Business Major Eastern Washington State College Hotel Administration/Business Major University of Nevada, Las Vegas (UNLV)
Published Author of “The Bogey Golfer Handbook” 2017
Publisher/Editor of “The American Poker Player Magazine” 2005 – 2007
Creator of the “Final Table Challenge” poker television show 2006 PREVIOUS EXPERIENCE
EDUCATION
OTHER ACHIEVEMENTS
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