Housekeeping

April Smith

OT OPPS eee ere Ole rT Red

Summary

I currently work as a housekeeper for caraway conference and camps, have been here for 2 years

I clean everything from bathroom and bedrooms and conference rooms and cabins.

Skills

Cleaning, Including floors, mopping, sweeping, + Hospitality services

vacuuming. + Listening skills

Dusting shelves, windexing windows and mirrors, + Time management

replacing and refilling paper products. + Inventory oversight

Sanitizing All hard surfaces.

Taking Inventory, Organizing.

Experience

HOUSEKEEPING CLEANER 09/2022 - Current,

Caraway Conference Center And Camps - Sophia, NC

+ Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.

+ Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.

* Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.

FRONT DESK ASSOCIATE 01/2017 - 02/2018

Golds Gym - Greensboro, NC

* Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

+ Managed customer complaints and rectified issues to complete satisfaction.

+ Computed guest billings and posted charges to room accounts.

+ Confirmed transactional data by verifying name and payment information and clearly communicating

costs and fees to patrons.

+ Delivered friendly and knowledgeable support to current and prospective customers.

+ Cultivated professional relationships with guests through active response and dedicated assistance,

improving customer retention.

+ Verified and collected client payments.

+ Trained newly hired employees on front desk procedures and business operations.

+ Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

+ Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote

security and safety.

JANITORIAL CLEANER 01/2017 - 02/2018

Golds Gym - Greensboro, NC

* Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

+ Restocked supplies, replacing toiletries, liners and soaps.

+ Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].

+ Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to

floor and fixtures and maintain safe environment.

+ Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and

material usage.

+ Handled and stored hazardous chemicals safely to prevent injury or illness.

+ Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.

+ Transported trash and hazardous waste to appropriate disposal area.

+ Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.

+ Performed and documented routine inspection and maintenance activities to meet client expectations.

* Responded to emergency cleaning requests to meet client expectations.

* Organized custodial closets to easily find equipment and supplies.

+ Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all

times.

+ Sorted and disposed of trash and recycling materials to keep common areas clean and organized.

+ Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.

+ Maintained building interiors with routine deep cleaning of high-traffic areas.

+ Responded promptly to requests to clean and sanitize areas after accidents.

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