Customer Support Service

Shantea Benn

Orlando, FL

Phone: 908-***-**** Email: ***********@*****.***

OBJECTIVE

Dedicated and compassionate customer support professional with 15+ years of experience in healthcare and management. Seeking a remote customer support position to utilize my skills in providing high-quality service and support.

Experience

Millennium Memory Care, Monroe, NJ

Assisted Living Manager

September 2019 - May 2022

Oversaw daily facility operations, ensuring exceptional care standards

Managed staff activities and provided training, coaching, and mentoring

Handled budgeting and financial management for a 16-bed facility

Maintained medicine management and increased census and customer satisfaction

Delivered strong customer service to families and residents

Assisted residents in crisis de-escalation and daily living activities

Roosevelt Care Center, Old Bridge, NJ

Certified Nurse’s Assistant

January 2005 - September 2019

Assisted approximately 15 residents with daily activities, including personal hygiene and meals

Conducted range of motion exercises and vital signs measurement

Assisted nurses with dressing changes and daily assignments

Scheduled patient appointments and maintained detailed records

Delaire Nursing Home, Linden, NJ

Certified Nurse’s Assistant

March 2004 - January 2005

Assisted residents with daily hygiene and accompanied them to doctor appointments

Administered medications and checked vital signs

Fostered positive relationships with team members, residents, and families

Fashion Bug, Linden, NJ

Manager

July 2010 - January 2012

Ensured store organization, cleanliness, and readiness for business

Managed inventory, assets, and cash register transactions

Resolved customer discrepancies and trained new hires

Shantea Benn

Orlando, FL

Phone: 908-***-**** Email: ***********@*****.***

Knowledge and Skills

Proficient in Microsoft Word and Outlook

Strong organizational, prioritization, and time management abilities

In-depth understanding of HIPAA compliance

Expertise in patient care and safety

Excellent communication and customer service skills

Education

Universal Training Institute, Perth Amboy, NJ

Licensed Practical Nurse (LPN)

Graduate: May 2016

LPN Licensed (Pending State Board)

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