Customer Service General Manager

TAMIKA MALLOY

Raleigh, NC *****

**********@*****.***

+1-919-***-****

I am seeking employment that will allow me to use my skills in leadership and/or customer service. Work Experience

Assistant General Manager

Jiffy Lube-Raleigh, NC

January 2019 to Present

• Cooperating with the general manager and assisting with anything from project planning to staff management.

• Nurturing positive working relationships with staff.

• Delegating daily tasks.

• Addressing any issues in a timely fashion.

• Supervising staff and controlling merchandise.

• Ensuring company policies and procedures are followed.

• Licensed NC Inspector.

Customer Service Advisor

Jiffy Lube-Raleigh, NC

January 2018 to December 2021

Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions. Licensed NC Inspector Education

Associates in Supervisors and Managers

Strayer University - Raleigh, NC

2022

Skills

• Microsoft Programs (Outlook, Word, Excel, PowerPoint, Teams) Point of Sale

• Cashier

• Data Entry

• Scheduling

• Leadership

• Customer Service

• Housekeeping

• Licensed NC Inspector

• Janitorial experience

• Time management

• Customer service

• Commercial cleaning

• Residential cleaning

• Service writing

• Automotive service

• Sales

• Microsoft Office

• English

• Hotel experience

• Childcare

• Computer skills

• Front desk

• Communication skills

• Cash register

• Cash handling

• Hotel management

• Driving

• Organizational skills

• Phone etiquette

• Office experience

• Clerical experience

• Filing

Certifications and Licenses

Licensed NC Inspector

POS Certification

ASE Automobile Service Consultant Certification

Non-CDL Class C

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