Front Desk Agent

London Garvin

Bowie, MD *****

**************@*****.***

+1-240-***-****

I am highly adaptable, a fast learner, and consistently strive for excellence in every task I undertake. My strong work ethic and proactive approach allow me to tackle challenges head-on, while my teamwork and leadership capabilities ensure that I can collaborate and lead effectively in any environment. Work Experience

Front Desk Agent

AKA Hotels+Hotel Residences-Washington, DC

April 2024 to July 2024

• Greeting guests:Making a friendly and professional first impression

• Check-ins and check-outs:Registering guests, assigning rooms, and handing out keys

• Reservations:Taking reservations by phone, online, or in person

• Payments:Collecting payments, making change, and verifying credit card information

• Guest needs:Answering questions, providing information about the hotel, and helping with luggage and transportation

• Complaints:Handling guest complaints and resolving issues promptly

• Special events:Assisting with planning events like weddings and business conferences

• VIP services:Arranging specialized services for VIP customers Dental Front Desk Receptionist

Dental Dreams-Bowie, MD

May 2022 to October 2023

• Greeting patients: Welcoming patients as they arrive at the office

• Scheduling appointments: Scheduling, canceling, and rescheduling patient appointments o

• Assisting patients: Helping patients fill out forms, check in, and resolve issues &

• Collecting payments: Processing cash receipts and collecting fees and deductibles o

• Managing insurance: Filing insurance claims, tracking their progress, and communicating with insurance companies

• Maintaining office inventory: Managing office supplies and communicating with vendors o

• Performing office duties: Scanning, filing, and copying documents o

• Preparing schedules: Preparing daily schedules for dental professionals o

• Verifying billing: Verifying patient billing information and methods of payment o

• Understanding treatment plans: Understanding treatment plans and setting up third-party finance options o

• Maintaining records: Ensuring records are stored securely and in compliance with privacy regulations Security Officer

Allied Universal-Bowie, MD

January 2022 to December 2022

• Surveillance

• Alarm response

• spect and patrol premises regularly

• Prevention of criminal activity

• Submit reports of daily surveillance activity

• Incident reporting

• Authorize entrance of people and vehicles

• Cctv system operations

• Checking doors, windows and gates

Education

High school diploma

Bowie High School - Bowie, MD

March 2022 to July 2024

Skills

• Guest services

• Phone etiquette

• Cash handling

• Night audit

• Microsoft Office

• Writing skills

• Microsoft Powerpoint

• Time management

• Microsoft Word

• Public speaking

• Social media management

• Front Desk

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