Customer Service Representative
Resume:
Shanta Pittman
Sugar Land, Texas 77478
***************@*****.***
EDUCATION
El Camino College, Compton, CA May 2015 Associate of Science, Business Administration
Everest College, Torrance, CA May 2008
Certificate, Massage Therapy
PROFESSIONAL EXPERIENCE
Yonder Global, LLC Oct 2019-Feb 2020
Host Outreach Coordinator, Long Beach, CA
●Call, engage with, and obtain hosts
●Input Call notes in data sets
●Communicate host feedback to Operations Team
El Camino Community College District, Torrance, CA July 2015-Oct 2018
Career Advancement Academy Coordinator
●Coordinated and managed activities and services for three cohorts of students in the career technical education programs of Machine Tool Technology, HVAC and Automotive Technology
●Supported students with navigating college resources and social services
●Outreached and recruited within the college and community
●Collaborated with other divisions and outside contractors to provide students with professional development and certification workshops
●Managed and directed a campus wide Women in Technology event for 600 students
Student Worker, Compton, CA April 2012- June 2015
●Assisted the Student Success Division Office with clerical work as needed, such as answering phones, filing, greeting students, and typing meeting notes
●Supported division events with coordination, preparation and implementation
●Collaborated with college campus to promote division programs and services
David's Bridal, Torrance, CA December 2010 – August 2012
Customer Service Representative
●Served as liaison between couples and vendors to ensure they received the best pricing for their wedding needs
●Coordinated between vendors to get items delivered to the correct address on time
●Received and expedited orders for clients
●Established long term relationships through prompt and courteous service
●Signed up new customers, retrieved customer data, presented relevant product information and cross dressing
Sodexho, Long Beach, CA January 2009-December 2009
Housekeeper
●Cleaned patient rooms daily and disinfected all surfaces
●Maintained an updated list of rooms that were vacant and ensured they were prepped and ready for their next occupant
●Interacted regularly with staff and patients
●Upholstered any old or worn furniture and stuffed old pillows
Big Lots, Long Beach, CA January 2007- September 2008
Customer Service Cashier
●Exchanged merchandise for customers
●Ensured each customer received outstanding service by creating a friendly environment
●Greeted and acknowledged every customer; acquired solid product knowledge to customers
●Maintained awareness of all promotions and advertisements
●Communicated customer requests to management
●Suggested new products and ways that may increase earnings
AAA Club of Southern California, Costa Mesa, CA May 2005- December 2007
Insurance Claims Representative
●Processed in-bound telephone calls including entry of data from vehicles involved in a potential total loss
●Explored available policy coverage for individual claims
●Assessed, verified claims and responded to customer inquires
●Assisted in understanding and evaluating warranty coverage
●Identified accessorial charge patterns
●developed and consulted with customers to reduce charges
●Scheduled inspections and claims appointments
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City of Artesia, Artesia, CA September 2000- June 2002
Parks and Recreation Aide
●Recruited and enrolled children for the Summer Food Program
●Met with community agency staff to secure new volunteer placement sites
●Provided assistance through the Summer Food Program for children
●Filed, organized, and answered phones
●Assisted residents with community information, and answered any other questions or concerns that residents had
●Obtained professional customer service and communication skills by being attentive to community needs
●Maintained knowledge of environmental education topics, biology, and history of parks and species specific information and identification
REFERENCES AVAILABLE UPON REQUEST
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