Customer Service Data Management
Resume:
Carol Charleston
Newark, DE *****
*********************@***********.***
Competent administrative professional with 20+ years of experience. Proficient in data management, records
Management, customer service, process implementation, office management, and written and verbal communication.
Excellent in juggling multiple tasks and working under pressure. Establishes and maintains contacts with the legal community, other agencies, and courts/units, both externally and internally, to expedite case flow. Assessing Clients' needs and support systems, Planning for crises, and helping clients develop coping mechanisms. Coordinating and monitoring the Client's use of services. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Application Processor
Adecco-Newark, DE
April 2024 to Present
Publice Sector Lockbox - Application Professor
Prepares and processes payments according to account specifications for Lockbox customers, open and prepare deposits for processing using customers specific documented instructions. Paraprofessional
Christiana Therapists group from Pediatric Therepedic Services Inc (John R. Downes School)-Newark, DE
March 2023 to June 2023
Austic support teachers also assists students and parnets with managing behavioral difficulties ina school setting, duties include delievering curriculum ensuring every student's IEP needs are being met, and monitoring compliance with state-mandated standards. Family Service Specialist
The State of Delaware, DSCYF-Newark, DE
June 2022 to January 2023
Provides services to advocate for the healthy, safety and welfare or rights of clients and their families and assists them in obtaining needed services. Interviews clients and family members, and Professions to gather personal, social and Back ground information Judicial Case Processor III
State of Delaware, New Castle County Family Court-Wilmington, DE January 2018 to June 2022
Delaware
Protection From Abuse (PFA) Unit. Supports and works directly with New Castle County Family Court Judges and Commissioners in the administrative process of preparing files for PFA hearings. This includes entering litigant's
information into FAMIS (the court's computerized database), organizing judicial files for the PFA proceedings, retrieving
documents and files from various auxiliary court units, researching and gathering pertinent information as needed, preparing criminal history reports, reviewing custody case files for PFA hearings, contacting litigants for required personal
data, maintaining and updating filing system records, preparing criminal transport requests via the Department of Corrections, and organizing files for PFA non-compliance hearings. Judicial Case Processor I
State of Delaware, New Castle County Family Court-Wilmington, DE June 2016 to January 2018
Delaware
Responsible for clerical and administrative support within Family Court. Prepares and issues variety of court documents, researches, updates and maintain files, records and databases to insure accuracy of case data. Provides information to
public, judges, commissioners, external attorneys and agencies, and responsible for processing civil and criminal case
filings.
Patient Care Technical II and Unit Clerk
Christiana Care Health Services-Newark, DE
September 1988 to February 2016
Responsible for providing nursing assistance and patient care. Assists patients with daily activities. Performs duties within company guidelines in an enthusiastic and timely manner. Provides patients with comfort, safety and personal assistance.
Responsible for performing clerical and administrative duties such as updating/maintaining patient charts and scheduling/coordinating medical appointments. Served as receptionist, answered telephones and responded to public
questions, and additional assignments as required. Education
Bachelor of Behavioral Science in Behavioral Science Wilmington University - New Castle, DE
August 2016 to January 2022
High School Diploma
Woodstown High School - Woodstown, NJ
September 1980 to June 1984
Skills
• Records Management
• Personal Assistant Experience
• Medical Records
• EMR Systems
• Medical office experience
• HIPAA (10+ years)
• Patient care
• Office manager experience
• Clerical experience
• Medical terminology
• Case management
• Phone etiquette
• Anatomy Knowledge
• Physiology Knowledge
• Research
• Medical imaging
• Medical terminology
• Phone etiquette
• Customer service
• Medical office experience
• Typing
• Databases
• EHR systems
• Computer skills
• Communication skills
• Medical records
• HIPAA
• EMR systems
• Clerical experience
• Records management
• Anatomy knowledge
• Physiology knowledge
• Data collection
• Front desk
• Interviewing
• Pediatrics
• Office management
• Personal assistant experience
• Care plans
• Outpatient
Certifications and Licenses
Driver's License
Additional Information
Emotional & Intelligence and Leadership (currently taking now). Matriculating at Wilmington University will be graduating on January 23, 2022, with a Bachelor's Degree in Behavioral Science with a Certificate in Emotional Intelligence and leadership.
Contact this candidate