Customer Service Data Entry

Donald Mulangira Kavuma

Houston, TX ***** 832-***-**** ***************@*****.***

Professional Summary

In all the jobs I have had the pleasure of taking on, I've been able to see myself grow not only as a professional but as a person. My values as a worker are not only to make good relationships at my place of work but to also finish the task that I have been given, no matter what. I take pride in my work because its in my blood. I have been told that my customer service is outstanding. The reason being is that I don't see customers as customers, I see them as a person that is asking for my professional help. Because I believe by helping someone, I will be helping everyone.

Skills

●Customer service

●Conflict resolution

●Data entry

●Critical Thinker

●Team leadership

●Reach Truck Cert.

●OTR Driver

●EPA Certified

●Self-motivated

●Strong verbal communication

●Skilled in [Software]

●Extremely organized

●Sit Down Forklift Cert.

●EPJ Cert.

●HVAC Certified

●Able to learn new skills

Work History

Garden Associate, 09/2017 to 01/2019

Home Depot – Houston, TX

I operated SIT DOWN and STAND UP FORKLIFTS, REACH TRUCKS and EPJ. Maintained appearance of the department. Assisted customers with finding merchandise. Restocked the aisles with merchandise.

Cone Crew, 07/2014 to 05/2017

Houston's First Baptist Church – Houston, TX

Placed out traffic signs and cones around designated areas. Assisted police officers with traffic.

Merchandise Pick Up, 10/2015 to 05/2017

Sears – Houston, TX

Unloaded trucks. Picked online orders for customers. Packed and shipped orders for customers. Assisted customers in selecting product. Helped customers by loading their product into their vehicles.

Bellman, 01/2019 to 03/2019

InterContinental Hotel – Houston, TX

Escorted guests to and from rooms and assisted with baggage. Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms. Responded immediately to any guest requests or concerns and made sure that issues were promptly resolved. Notified front desk manager of any guest issues in need of additional attention. Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart. Greeted guests in a pleasant manner upon arrival at the hotel. Maintained lobby in pristine condition and kept trash promptly emptied. Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts. Escorted guests to assigned rooms and transported luggage.

Order Selector, 07/2019 to 01/2020

H-E-B Warehouse – Houston, TX

I work in the groceries portion of the warehouse. I go around on a machine selecting items and placing them on pallets to be transported to the stores.

Delivery Driver, 09/2019 to 02/2020

Amazon DSP (CLEI GROUP)

Delivered packages for amazon.

Driver, 02/2020 to 08/2021

The Arbor Experts – Texas

Tree service company. I worked in multiple cities around Texas chipping and trimming trees close to power lines to give them a safe distance to ensure the trees don’t cause the power lines to blow out during a storm.

Warehouse Assoc., 09/2021 to 07/2023

Amazon Fulfillment – Houston, TX

I stowed products for the warehouse to then later be selected for customers.

Forklift Operator, 09/2023 to current

Penske - Houston, TX

Operate forklift to move pallets to staging area, loaded and unloaded trucks, selected items to be staged and shipped out to the customer. I operate SIT DOWN and STAND UP FORKLIFTS, REACH TRUCKS and EPJ.

Education

High School Diploma: 2014

Westside High School - Houston, TX

Associate of Arts: Filming

Houston Community College - Houston, TX

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