Customer Service Front Desk

BRIANN BROWN

SUMMARY

A dedicated and results-oriented customer service professional with 10+ years of experience providing exceptional support to clients, adept at actively listening to customer needs, efficiently resolving issues, and building positive relationships to foster customer loyalty. WORK EXPERIENCE

EDUCATION

Peoria High School 2003

* Routed incoming mail and messages to relevant personnel without delay. * Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation. * Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Receptionist, 24 Hour Mobile Mechanic Mar 2021-May 2024 ADDITIONAL INFORMATION

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and the ability to handle all front office operations. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Experienced Receptionist with over 10 years of experience in Front Office Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Receptionist, Jones 24/7 Cleaning Service

* Operated multi-line telephone system to independently. * Scheduled office meetings and client appointments. * Monitored and screened visitors to verify accessibility to inter-office personnel. * Routed incoming mail and messages to relevant personnel without delay.

*Collected payments from clients and updated account balances. Jun 2015-June 2020

Front Desk/Receptionist, West Side Urology

* Kept physical files and digitized records organized for easy updating and retrieval by any team member with access. * Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. * Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. Jan 2013-May 2015

15646 W YUCATAN DR SURPRISE, AZ 85379 480-***-**** **************@*****.***

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