Customer Service Agent

CAIN JULIA MAE

GLOBIO

*********@*****.*** 702-***-****

Las Vegas, NV 89142

WWW: Bold Profile

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. SKILLS

• Empathetic and genuine

• Customer Complaint Resolution

• Customer Relations

• File Management

• Complaint Handling

• Service-oriented self-starter

Customer Relationship Management

(CRM)

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• Call Control

WORK HISTORY

Costumer Service Agent Milad Basilious - Las Vegas, NV 08/2024 - Current Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.

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Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.

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Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.

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Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.

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Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.

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Lifeguard Christine - Las Vegas, NV 01/2024 - 02/2024 Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

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• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

• Monitored safety of guests in and around swimming pool.

• Provided friendly customer service to guests and addressed concerns. Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

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• Attentively monitored swimmers to identify distress.

• Responded to emergency situations in a timely, efficient manner.

• Upheld hygiene standards in pool and surrounding area. Attractions Attendant Melanie Almadin - Las Vegas, NV 06/2023 - 01/2024 Delivered outstanding customer service by addressing guest concerns promptly and professionally.

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Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.

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Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.

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Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.

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EDUCATION

Las Vegas Dental Assistant School - Las Vegas, NV 12/2023 Certificate Program

•Fabricate bleach trays, temporary crown

•Knowledge in taking PVS Impressions

•Teeth Numbering

•Case Study Models

•Digital X-rays FMX

•Dental Software Digital Charting

•Sterilization and Disinfection of Dental Instruments

•Knowledge in identifying Instruments

•Basic Instruments Set-up, fillings and Crown/Bridges Procedure

•Oral Surgery Procedure

Las Vegas High School - Las Vegas, NV 05/2023

• Awarded (Certified Dental Assistant)

• Certified Lifeguard

CERTIFICATIONS

•Certified Dental Assistant

• Certified lifeguard

•Shallow water lifeguarding (up to 5 ft) with CPR/AED for professional Rescuers and First Aid

LANGUAGES

English

Elementary

Tagalog

Elementary

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