Branch Manager Accounts Payable

Catherine Y Coleman

Pompano Beach, FL 754-***-****

*****************@*****.***

OBJECTIVE

Experienced Branch Manager seeking employment to contribute my 30+ years of experience in customer care, administration, sales, accounts payable & accounts receivable, HR, marketing and general counseling.

WORK HISTORY

•LABOR FINDERS

Branch Manager, Miami FL

Process & invoice billing, payroll, inbound sales, AP & AR using Quickbooks

HR onboarding using E-Verification & Clear I-9

Responsible for increasing sales by 30% or higher quarterly

Coaching & hands-on training for new employees

•SENIOR LIVING MANAGEMENT

Branch Book Keeper, Sunrise FL

Assist partners & orders for 21 properties

Balance business payments using the Visa FIS system

Responsible for coding property invoices using the Yardi system

Process AP & AR payments for employees and balance out credit card usage

•NATION’S BENEFITS

Accounts Representative MEA Manager, Plantation FL

Assist with accounts for multiple health plans

Processed payments using the FIS system

Responsible for data entry of over-the-counter orders

Set up trainees & coaching for all new employees

•XFINITY

Business Service Center Manager, Atlanta GA

Drive results & growth by processing daily reviews of inbound & outbound calls.

Monitoring a team of 27 weekly work schedules and leading game-changing huddles for products & services.

Processed payments of customer invoices

Design and edit audit effective materials in creating long-term & short-term metric goals.

Implementing a drive for opportunities that results in growth.

Collaborates support using Salesforce, Workbench, ACSR, I-Chat, Café 360, Einstein, Stars

Tool, ER-One, Kronos, & Aspect

Xfinity Customer Service Sales Representative

Responsible for marketing Xfinity customer cable, internet, phone, & home security

using ACSR System. Create vision and a host of multiple applications & data sources needed to meet Comcast's monthly quota of %100 or higher

•COMCAST - Northstar Cable, Inc

Dispatch Customer Service Supervisor, Pompano Beach, FL

Dispatch for field technicians by fields time monitoring & ensure consisting in work windows software, workloads, quota allocation of technicians & zoning

Scheduled and confirmed customer’s appointments

Perform advanced troubleshooting steps & techniques to resolve closed-out billing tickets and work orders

Create fraud alert and escalation tickets, workflow of data entry, inventory & SRO Reports

Create employee’s monthly schedules

Prepare Excel spreadsheets for the daily Comcast metrics; Work the CSG and WFX System

daily for system support throughout Comcast

•US DOL OSHA

Automation Office Clerk, Plantation, FL

Provided administrative assistance to the Fort Lauderdale Area Office Area Director, Safety

Inspectors, Industrial Inspectors, Discrimination (11c) Investigator, and IMIS Secretary

Perform Data Processing for over 200 requests under the Freedom of Information Act and

Trade Secret Act

EDUCATION

Florida Academy of Health & Beauty (August 2006) Fort Lauderdale, FL

License Nail Technician Instructor

Florida Atlantic University (May 2000) Fort Lauderdale, FL

Accredited Program for Construction Safety (OSHA)

Florida Metropolitan University (June 1995) Fort Lauderdale, FL

AA/Business Administrative

High School Diploma (1989) Greenville MS

Greenville High School

REFERENCE UPON REQUEST

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