Service Representative Patient
Resume:
T ETYANA
N AZARENKO- C RANE
PROFILE
• Skilled Ukrainian/Russian/English interpreter and translator, specializing in medical studies
• Diverse skill set includes analytical thinking, team management, negotiations, customer relationship management, production process management, and excellent communication and interpersonal skills
• Basic computer skills and proficient in Microsoft Office
• Versatile, reliable, responsible, and adaptable with strong attention to detail and proven ability to upskill
• Professional and positive demeanour
PROFESSIONAL EXPERIENCE
New England Baptist Hospital June 2022 to present
Boston, MA, U.S.A.
Patient Service Representative, Pre-Admission Screening Unit
• Greeting, registering patients, and recording patient information
• Collecting, organizing, and filing necessary paperwork for the appointment
• Communicating with departments to secure required paperwork
• Scheduling follow-up appointments with specialists
• Making reminder and follow-up calls to patients
• Other administrative and office work
Lviv National Medical University June 1992 to June 2022 Lviv, Ukraine
Assistant professor
• Conducted classes and delivered lectures on medical terminology in English to medical, dental, and pharmaceutical students
• Participated as an interpreter at multiple international medical conferences, meetings, and other events
• Co-authored several textbooks and toolkits for medical students
• Supervised students’ scientific research in medical terminology studies
• Organized and conducted extracurricular language courses for LMNU employees
CONTACTS
90 Jamaica Street,
Jamaica Plain, MA 02130
************@*****.***
COMPETENCIES
Patient Management
Account Management
Team Management
Sales
Negotiation
Translation
Interpretation
LANGUAGES
Ukrainian (native)
Russian (second language)
English (fluent)
INTERESTS
Languages
Personality psychology
Gardening
Decorative needlework
Knitting
PROFESSIONAL EXPERIENCE
Yavir-Pack January 2002 to January 2016
Lviv, Ukraine
Head of Sales Department, Production Process Manager
• Built and managed a team of retail sales managers
• Organized and oversaw all the commercial processes and activities within the company
• Created the network of wholesale and retail customers and ensured successful sales cycles
• Curated market research to detect potential opportunities and partnerships
• Retained and maintained the portfolios of existing customers and suppliers
• Built long-lasting relationships with both customers and suppliers
• Organized various marketing campaigns and ensured the company presence at industrial fairs, exhibitions and events
EDUCATION
Lviv Ivan Franko National University September 1981 to June 1986 Lviv, Ukraine
M.A. in English Language and Literature
Thesis: Linguistic Aspects of Neologisms Development in English FURTHER EDUCATION
Compliant with all annual competences • New England Baptist Hospital, Boston, MA June 2022 to present
English language advanced training course • Lviv Ivan Franko National University, Ukraine October 2018 to April 2019
English language advanced training course • Lviv Ivan Franko National University, Ukraine January 2013 to June 2013
English language refresher course • Lviv Ivan Franko National University, Ukraine November 2007 to May 2008
Psychological aspects of successful sales course • Kyiv July 2006 to September 2008
How to create and maintain the network of wholesale customers course • Kyiv April 2005 to June 2005
Conducting efficient negotiations course • School of Management and Technology, Lviv, Ukraine May 2003 to November 2004
English professional language course for level C1 • British Council, Lviv, Ukraine March 2002 to July 2002
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