Customer Service Quality Assurance

Gabrielle McDonald

Bear, DE ***** 302-***-**** *.*.********@*******.***

Summary

A highly motivated professional with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Diligently applying knowledge of how the human body responds to exercise and training. Committed to improving fitness, facilitating rehabilitation, personal goals, and increasing the effectiveness of training sessions to foster an impact of a healthy lifestyle.

Skills

Adaptability

Biometric Screening

Cardiac Rehabilitation

Communication

Critical Thinking

Customer Service

Exercise Testing and Prescription

Group Exercise Instruction

Leadership

Monitoring Telemetry

Multitasking

Organizational Skills

Patient Assessment

Program Design

Personal Training

Time Management

Experience

EXERCISE SPECIALIST 10/2023 - Current

Endless Possibilities Within The Community [EPIC] - Newark, DE Develops individualized exercise programs based on clients' needs and goals and provides one-on-one fitness training plans for adults with intellectual and developmental disabilities. Creates inviting fitness spaces that welcome and include people with diverse backgrounds, abilities, and orientations, while adapting instruction methods based on the client's learning style preferences.

Collaborates with team to plan and execute ideas and techniques to address any behavioral issues with clients.

Uses electronic health record systems (EHR) for documentation of quality assurance of clients' services, records, and progress.

GROUP FITNESS INSTRUCTOR 10/2023 - Current

ChristianaCare - Newark, DE

Teaches high-energy, instructor-led exercise classes designed to improve cardiovascular LinkedIn

health, muscular strength, and flexibility.

Demonstrates proper technique for exercises to ensure the safety of participants. Building and continually expanding knowledge and expertise on the latest fitness trends and programs, and keeping class content fresh and interesting. Encourages engagement in group fitness classes and gym activities to create and maintain a motivational and supportive culture, while boosting positive client experiences. EXERCISE PHYSIOLOGIST 08/2022 - 08/2023

CardioKinetics - Newark, DE

Analyzed patients' medical history to assess their risk during exercise and to determine the best possible fitness regimen and how to effectively perform various strength exercises correctly and safely.

Conducted stress testing and biometric screenings for various intra and inter-state contractors, public safety, and law enforcement departments.

Developed exercise programs and taught group exercises for low, medium, and high-risk clients to improve strength, flexibility, endurance, and circulatory functioning by exercise science standards with clients from the Delaware Technical Community Colleges, Wilmington University, Stonegates senior living, and the Main Line Health hospital systems. Provided health and wellness guidance to the company's clients, including personalized goal-setting, diet plans, and long-term illness management. NCAA DIVISION I ATHLETE 01/2018 - 05/2022

National Collegiate Athletic Association - NCAA

Awarded a full athletic scholarship for varsity track & field. NCAA All-American and BIG 12 Champion.[2020]

Devoted 20+ hours per week to athletics in addition to being a full-time student while exercising strong leadership skills and practicing self-discipline on and off the field. Participated in philanthropy events on behalf of the University and Athletic Department. VOLUNTEER COACH/MENTOR 06/2018 - 07/2019

College Station Junior Sprinters Track Club - College Station, TX Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses. Led training sessions of 6-10 children, from ages 11-15 years, organizing and teaching proper hurdling and sprinting technique.

Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being.

Mentored and encouraged youth to develop a strong work ethic by being positive role models and regularly practicing skills.

Education

Texas Tech University - Lubbock, TX Bachelor of Science Kinesiology

Texas A&M University - College Station, TX Some College (No Degree) University Studies

Completed 33 credit hours.

Certifications

First Aid/CPR/AED Certificate, [American Red Cross] - [07/2024] Certified Corrective Exercise Specialist, [NASM] - [Pending] Certified Group Fitness Instructor, [NASM] - [10/2023] Certified Nutrition Coach, [NASM]- [Pending]

Certified Personal Trainer, [NASM] - [05/2024]

Professional Development/Continuing Education Units [CEUs] Metabolic Makeover [0.3 CEUs], [NASM]- [12/2023]

Professional References

Alex Wade- Site Manager at Delaware Technical Community College Wellness Center - Contact: 300 Orange St, Wilmington, DE 19801 - ****.****@**************.*** - 231-***-****. Becki O'Neill- Fitness Manager & Personal Trainer at Riddle Hospital Fitness Center - Contact: 1068 W Baltimore Pike, Media, PA 19063 - *****@***************.*** - 302-***-****. Emelio Williams- President of Valeo Futbol club - Contact: 125 Wells Ave Newton, MA 02459 - ******@*******.*** - 617-***-****

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