Customer Service Representative

Freddie Waul

Customer Service Representative

*** ***** ******** ***** ****, Upper Marlboro, United 240-***-****

States, 20774 ***********@*****.***

Professional summary

Customer Service Representative with 3 years of experience, adept at problem-solving and utilizing CRM

software to enhance customer interactions. Demonstrated leadership through training and mentoring new team

members, driving an 18% boost in satisfaction scores. Experienced in strategic project management and

{fostering a collaborative team environment.

Employment history

Comcast Customer Service Agent Washington DC

Oct 2018 - May 2021

+ Resolved customer issues, boosting satisfaction scores by 18%

‘* Handled high call volume, cutting average response time by 12 seconds

* Trained new team members, improving team performance and cohesion

‘* Utilized CRM software to manage customer interactions efficiently

* Collaborated with technical support to address complex service problems

© Spearheaded innovative projects, driving measurable results through strategic planning and execution.

Cultivated strong team relationships, fostering a collaborative environment.

«Implemented customer-centric strategies, driving an 18% boost in satisfaction scores and reducing average

response time by 12 seconds

‘+ Mentored new team members, enhancing overall performance and fostering a cohesive work environment

Skills

Problem-solving Time management

Leadership Data analysis

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