Administrative Assistant Customer Service
Resume:
STEPHANIE RANEY
Pinole, CA 94564
*****************@*****.***
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.
Authorized to work in the US for any employer
Work Experience
Authorization Coordinator 2
Alta Bates Summit Medical Center-Berkeley, CA
August 2023 to Present
• Retrieving approvals and denials for submitted requests.
• Responsible for the timely verification of medical insurance benefits for the service.
• Investigate and expedite approval, deferred and denied services.
• Develop and maintain cooperative working relationships with health plans, medical groups, insurances
& other medical offices.
• Ensure that patients have proper authorization and assure that insurance company requirements are met.
• Full-time Evaluates insurance information for new and established patients Caregiver
Tender Rose Dementia Care Specialists-Daly City, CA April 2023 to Present
• Assistance with ADL’s,
• Bathing, personal hygiene, grooming, dressing and undressing,
• Toileting, incontinence, preparing food, feeding,
• Light housekeeping,
• Charting, transferring, walking or moving around,
• Socializing, transportation
Administrative Assistant LL (Contractor)
Sutter Health-ABSMC-Berkeley, CA
May 2023 to July 2023
• Provides routine administrative support by maintaining documents, files, and policies or procedures. Composes and/or transcribes letters and other documents as needed.
• Receives and screens calls, messages, mail and email communications, and visitors. Refers and answers inquiries as appropriate procedures and policies relating to departmental functions.
• Radiation Oncology knowledge
• Intake scheduler for new Radiation Referrals
• Billing
• Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
• Faxing, Copying, Scanning documents & Loading CD images
• Scheduling Patient Appointments & Cbacks
• Word, Excel, Power Point, Epic, Aria programs
Unit Clerk ( Contractor)
Laguna Honda Hospital-San Francisco, CA
October 2022 to March 2023
• Performs receptionist duties,
• Admissions new & returning,
• Set up transportation and clinic appointments outside of the hospital, discharges, conducts inventory and orders supplies for the unit,
• Create work orders, communicates effectively with others,
• Maintains customer service, supports the autonomy, dignity and rights of residents and others, manages work time effectively, efficiently, and productively.
• Schedule transportation for resident’s appointments outside of the hospital. PCS/ Unit Secretary
CHILDREN'S HEALTHCARE OF ATLANTA-Atlanta, GA
November 2006 to August 2022
• Customer service, working with hematology/Oncology children,
• Bed making, weights & heights, assisting with bathroom and diaper
• Changing, bed baths, mouth care, transporting, running errands,
• Charting, answering phones, filing, faxing, paging, making &
• Breaking down charts, computers, admitting and discharging p
• Patients, assisting doctors, nurses, case managers and social workers. Unit Secretary
SHEPHERD REHABILITATION CENTER-Atlanta, GA
April 2012 to November 2014
• Customer Service,
• Computer, filing,
• Faxing, copying, order entry, making and breaking down chart,
• Admitting and discharging patients, paging.
PCS
DeKalb Medical Center at Hillandale-Lithonia, GA
March 2008 to December 2008
• Vitals signs,
• Charting, bed making, assisting with feeding, bathing, transporting, grooming, ng feeds,
• Assisting with bathroom privileges, Foley care,
• Blood sugar checks.
PCT (Patient Care Technician)
Oakland Children's Hospital-Oakland, CA
November 2002 to July 2006
• Repositioning,
• Feeding, vital signs, height, weight,
• Bed baths, oral care, diaper changing,
• Transporting,
• Bed making,
• Assisting with ambulation
Education
ASSOCIATE DIPLOMA in Medical Billing & Coding
AMERICAN PROFESSIONAL INSTITUTE - Decatur, GA
May 2010 to March 2011
High school diploma or GED in BASIC
El Cerrito Senior High School - El Cerrito, CA
August 1984 to August 1988
Skills
• Order Entry
• Epic
• Insurance Verification
• EMR Systems
• Hospital Experience
• Medical Billing
• Senior Care
Certifications and Licenses
BLS Certification
CPI Certification
Guard Card
May 2024 to May 2026
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