Customer Service Store Sales

James Figaniale

707-***-**** *** Civic Center Blvd Apt 1 Suisun, CA. 94585 ************@*****.***

PROFESSIONAL SUMMARY

Energetic and results driven professional with more than a decade of experience in customer service. Proven track record in conferring with customers by telephone or in person to provide them with information regarding products or services. Excellent communications, problem solving and time management skills, along with prior cash handling experience. Trained in different sub-fields of Customer Service Industry

EDUCATION

GOLDEN HILLS CONTINUATION Fairfield, CA

SUMMARY OF QUALIFICATIONS

Productive worker with a pro-active attitude

Keen eye for attention to detail

Customer Service experience

Receptive in responding to customers’ needs

Excellent communication skills

Strong interpersonal and decision making

ACQUIRED SKILLS

Customer Service Multi-Tasking Cash Register Organization

Retail Sales Heavy Machinery Leadership Time Management

EXPERIENCE

GOODWILL INDUSTRIES Fairfield, CA

Assistant Retail Store Manager May 2015 – March 2021

Oversaw the store sales team and other staff members. This included supervising employees, delegating tasks, managing staff problems, and designing work schedules.

Maintained the store organized, cleaned, made products attractive to customers and staged store sales displays.

Completed store opening and closing procedures.

Maintained knowledge of products available in the store and know the store layout

SOLANO FIREWOOD Fairfield, CA

General laborer, Chainsaw/Bobcat Operator June 2012 – January 2015

Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.

Dug ditches or trenches, backfill excavations, or compacted and leveled earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes.

Clean or prepare construction sites to eliminate possible hazards.

Responsible for monitoring and stopping cutting machines when malfunctions occurred.

Cut away dead and excess branches from trees, or clear branches around power lines, using chainsaws, hooks, handsaws, shears, and clippers.

Saw back-cuts, leaving sufficient sound wood to control direction of fall.

Measure felled trees and cut them into specified log lengths, using chain saws

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