Customer Service Direct Support
Resume:
Adeva Shank
Customer services, direct care supervisor
McKees Rocks, PA 15136
**********@*****.***
Seeking a new position looking to grow with a company that means, more too me than just work, they say when you do what you love its not work.
Im ready too take my career to the next level which means empathizing my skills and creating new skills with the company, Im growing with, and learning. I have great communication skills just looking for a great opportunity with utilizing my experience and skills to enhance the productivity, of the company i will achieve the type of career and succeed at my best of my knowledge. Authorized to work in the US for any employer
Work Experience
Residential Specialist
Apis Services Inc. - Carnegie, PA
December 2022 to Present
• Help individual's with achieving there daily goals,
• including giving medication
• And helping with ADL's daily living
Customer Service Representative/Call Center
CVS Health - Monroeville, PA
May 2022 to February 2023
• Responsibilities include responding to customers calls made of the company vision,mission,and values. customer service skills too assist inbound calls.
DSP (Direct Support Professional)
Freedom Now Home Care - Pittsburgh, PA
November 2020 to July 2022
• Assist client on a day-to-day basis including grocery shopping doctors appointments
• keeping client active throughout the day interacting in the community Direct Support Professional
A Helping Home, LLC - Pittsburgh, PA
November 2019 to November 2021
• Assist client with all ADLs throughout the day including med reminders as well as some light housekeeping.
• sweeping mopping wiping counters down also grocery shopping meal prep as well Supervisor Assistant
Class - Pittsburgh, PA
March 2019 to December 2019
• Making sure clients get to doctors appointments.
• Making sure staff fill out medical form when taking client to doctors appointment and to the Emergency room and scheduling appointments.
• Having staff follow all protocol, including monthly fire drills too keep client and staff safe at all times in case of fire.
RCA/Med Tech
Willows Nursing Home - Pittsburgh, PA
September 2018 to July 2019
• Help elderly in the morning with what they need ADLs growing as well doing activities to make them feel more comfortable at times also work with dementia and Alzheimer's Memory Care. Mail Clerk
Adecco - Pittsburgh, PA
June 2015 to November 2016
Packaging mail sorting mail,
Education
High school diploma
WCHS High School - Vanceboro, NC
January 2006 to June 2009
Skills
• Alzheimer's Care
• Communication skills
• Microsoft Word
• Memory Care
• Food Preparation
• Van driver
• Retail Sales
• Dementia Care
• Expert
• Medication Administration
• Caregiving
• English
• Hoyer lift
• Hospice Care
• Customer service
• 11Years in good customer service working good with people (10+ years), Good customer service, CPR,Filing, Receptionist (10+ years)
Certifications and Licenses
First Aid Certification
Certified Medication Aide
Driver's License
CPR Certification
January 2023 to January 2025
pharmacy Assistant
May 2023 to Present
Group home/daycare Professional development certification May 2023 to May 2024
Opening a childcare/ group home
Additional Information
Professional References
Lavorius Byrd
House Supervisor at Apis 25 years of experience
cell: 706-***-****
Note: Lavorius is a supervisor at Apis where he controlled 3 houses to where he dealt with Intellectual disabilities clients he made sure everything was in place making, sure staff completes daily routines with client.
Kimberly Fisher
current supervisor at fashion Rainbow's
cell: 412-***-****
Note: Kimberly is a current branch hiring Manager for Rainbow's over 30 years of experience making deposits too and from the bank hiring staff too cover the store.
Contact this candidate