Customer Service Data Entry

SA Silvia Avila

San Diego, CA ***** 619-***-**** ***********@*****.***

WEBSITES,

PORTFOLIOS,

PROFILES

PROFESSIONAL

SUMMARY

Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 18 years.

SKILLS Bilingual (Spanish), Knowledge of

Excel, Excellent customer service

skills, Daily use of internet, large

volume of daily outgoing and

incoming calls, daily maintenance

of over 900 customer charge

accounts

Call Center Experience

Follow-Up Skills

Data Entry

Telephone Etiquette

Payment Processing

Complaint Handling

Data Management

Research

Escalation Management

Meeting Deadlines

Account Management

WORK HISTORY CUSTOMER SERVICE/ADMIN 01/2013 to 01/2023 Sherwin Williams

CUSTOMER SERVICE/ADMIN 01/2006 to 01/2013

Frazee Industries

LOAN CENTER CLERK 01/2004 to 01/2006

Capital One

linkedin.com/silviaavila

EDUCATION City College, San Diego, CA 01/1992

Mesa College, San Diego, CA 01/1989

Helix High School, La Mesa, CA 01/1981

LANGUAGES Spanish

Native or Bilingual

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