Customer Service Representative

Summary

Skills

Experience

Education and Training

Erin Welch

Visalia, CA 93291 559-***-****

******@*****.***

Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Account Management

Escalation management

Order Fulfillment

Documentation Review

Database Research

Conflict Management

Customer Support

Staff Training

Senior Customer Service Representative, 10/2015 Current Cigna Health and Life Insurance Company Visalia

Assisted with customer service training for new hires. Managed incoming calls from customers while providing exceptional service. Professionally handled consumer and healthcare professional questions regarding plan benefits and claim processing.

Ensured all information needed to process claims was correct and submitted to correct department. Ensured compliance with applicable laws and regulations related to customer service, specifically HIPAA. Handled difficult situations with tact, diplomacy, and professionalism. Maintained accurate records of all customer interactions. Hostess, 11/2012 12/2015

Country Waffles Visalia, CA

Greeted guests warmly upon arrival, seating them promptly. Verified reservations and wait times with customers. Provided menus to customers and answered questions regarding menu items. Communicated clearly with kitchen staff regarding customer orders. Performed light cleaning duties, such as wiping down tables or sweeping floors. Handled cash payments and reconciled daily transactions accurately. Maintained a clean and organized dining area.

06/2008 El Diamante High School Visalia, CA

High School Diploma

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