Customer Service
Resume:
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Susan McCormack
Professional Summary Wj —*************@*****.***
Proactive and goal-oriented professional with excellent time management and problem- &
solving skills. Known for reliability and adaptability, with swift capacity to learn and Q Clovis, NM 88101
apply new skills. Committed to leveraging these qualities to drive team success and
contribute to organizational growth.
Thave strong problem-solving abilities, and a willingness to learn, and have excellent
Skills
communication skills.
I am very customer oriented, and I
can also multitask. I raised six
Work History children so I’m able to do it all and
with patience, love and a smile on my
Hahn AFB Germany - Bartender face.
© Served high customer volumes during special events, nights, and weekends.
© Managed cash handling duties responsibly, ensuring accurate accounting at the end of
each shift.
: . oo . . . Education
e Performed opening and closing duties, printing sales reports, setting up for incoming
shift, preparing cash drawers, and taking inventory. Clovis High School
¢ Efficiently opened or closed the bar according to established procedures, ensuring Clovis, NM
preparedness for each shift. General Studies - GED
Unfortunately I did not graduate but I
A/A Loans - Title Clerk did receive my GED
Clovis, NM
04/2013 - 01/2015
e@ Managed high-volume workload while maintaining strict attention to detail in
verifying ownership documents and title.
© I took loan paperwork and processed it. This company did Title Loans, I inspected the
vehicles and let the customer know how much he/she qualified for. If qualified, then I
wrote them a check.
@ [also made telephone calls daily if they were behind in payments. I also repo’d cars if.
needed.
© opened the office, daily bank runs, and also went to court on behalf of the company
if the loans were defaulted on.
Cannon Air Force Base - Private Organization Monitor
CAFB, NM
03/2006 - 10/2007
I was the PMO for Cannon Air Force Base. This was for the base, & squadrons wanting
to do anything such as bake sales, raffles of any sort of non taxable funds. (501.3C)
Cannon Air Force Base - Bar Manager
CAFB, NM
O7/1995 - 12/1996
© Closed out cash register and prepared cashier report at close of business.
© Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
@ Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for
patrons at all times.
© Mentored and trained staff members to ensure exceptional customer service standards.
e Kept alcoholic beverages well-stocked and organized to meet expected demands.
© Maximized customer service by training staff, overseeing operations, and resolving
issues.
Griffins AFB - Base Restaurant Manager
02/1993 - 08/1995
€ > A (2)
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