Customer Service A Team
Resume:
Nicole Gomez
** ***** ** ********** ** Account Management & Customer Service
Chandler, Az 85225
****************@*****.***
Summary Of Qualifications
● Exceptional Skills in my ability to organize and prioritize workload and job duties in a fast-paced environment
● Ability to work efficciently under time constraints to meet deadlines and work through a difficult situation
● Strong customer service skills and the ability to manage an escalated customer service issue and resolve the problem
● Experience in managing a team of 8 to 14 employees in a team lead position
● Experience working with accounting systems and software
● Exceptional skills in both oral and written communication.
● Ability to motivate others with enthusiasm and positive energy EXPERIENCE
Drivetime-Online Experience Team
September 2022- Current
● Handle High Volume of Inbound Calls
● Manage the Chat channel for Customers
● Manage Customers Approvals, Payment Options, and downpayment assistance
● Setting Appointments for Customers to visit Our Dealership Upwork-
January 2022- August 2022
● Seek out new Clients: Find, pursue, and develop Partners to increase our brand awareness, qualified traffic, and sales.
● Nurture stronger relationships with our current Partners: Establish clear communication, offer ongoing support, and create more opportunities for promotions.
● Boost and encourage Partner's participation and performance in ongoing promotions and campaigns.
ZipRecruiter
October 2019- March 2020
● Handle High Volume of inbound Calls
● Provide Hiring tool services for employers and job seekers
● Provide excellent customer service and knowledge to help employers/Job seekers navigate through ZipRecruiter platform
● Offer Job Tim recommendations and help employers post job ads on job boards
Direct Auto Leads, Tempe, AZ — Account Director
Sept 2012 - May 2019
I Started at Direct Auto Leads in 2012. I Managed a network of Dealerships that purchased websites for auto dealerships to be able to purchase real-time high-quality auto finance leads on demand. I Was the first Account Manager to manage all 300+ dealerships a month from customer service calls, sending invoices, and Collecting payments. The company sold in 2020.
EDUCATION
May 2007- Corona Del Sol, Tempe, AZ
August 2009- August 2013 Rio Salado College-
Generals/Business Administration
.
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