Project Management Vendor
Resume:
CRIS H. GANSMAN
Jackson NJ ****7
Mobile:732-***-****
SENIOR BENEFIT AND HR PROFESSIONAL
Accomplished HR/Benefits Specialist with broad industry experience in the design, development, and delivery of Health & Welfare and Retirement (Defined Benefit and Defined Contribution) Programs. Handled new employee benefit/insurance programs from initial design through implementation. Drove change through partnering/collaboration with Human Resource/HRIS/Payroll/Finance/Legal personnel to execute creative solutions that met design, administrative, and business needs of the company.
Areas of expertise include:
● Benefit Plan Design/Strategy ● Benefit Administration ● HR Outsourcing Solutions
● Operations Implementation ● Project Management ● Staff Management
● Business Process Change ● Vendor Management ● Benefit Communications
● International Benefits ● System Implementation ● Compliance – ERISA/IRS/DOL Regulations
PROFESSIONAL EXPERIENCE
Marsh McLennan Companies (contracted through Resources Global Professionals), New York, NY 2009 – 2024
Senior Consultant – Global Health & Welfare Department – Corporate Employee Benefits
Worked with Marsh McLennan Companies corporate Senior Management in the delivery of corporate Health & Welfare Benefit Plans. Specific responsibilities included – Health & Welfare Plan Design, Day to Day Administration/Operations of plans, Vendor Management, and Project Management. Worked with internal departments – Payroll, Finance, Compliance, HR Services and HRIS.
Delivery of cost-effective - benefit programs and project management for Global Health & Welfare and HR Service Center departments. Act in capacity of a technical resource / consultant / subject matter expert for plan administration, plan design changes (new High Deductible Medical Plans and Voluntary Benefit Plans – Bonus LTD plan), worked on 1 merger & 3 acquisitions, administered expatiate population benefits, and vendor management for outsourcing of administration solutions. Projects have included: redesign and implementation of H&W programs, implementation of H&W Private Exchange (Mercer Marketplace 365+), Retiree medical, Optional Life and Health Saving Account; Evaluated department structure and recommended changes to administrative processes; Workday Implementation, PeopleSoft 9.1 Software Upgrade. Management of H&W Annual Enrollment for 2010 - 2024; Supported all aspects of the Employee Benefits for multiple Mergers & Acquisitions.
Additional Resource Global Professionals Engagements: 2011 - 2012
For ITT Corporation a diversified leading global manufacturer of highly engineered critical components and customized technology solutions for the energy, transportation and industrial industries, partnered with senior leadership on the strategy, design, and communications of benefit programs for union and non-union populations – managed the implementation of private exchanges (Willis Towers Watson One Exchange) for active and retiree populations, future structure of benefits department, review of all communications, and evaluating administrative processes. Consolidation and outsourcing of multiple Retirement plans. Assisted with strategy and evaluation of all international benefit offerings. Handled complex level escalations and vendor management for H&W and Retirement/Savings plans.
For Cushman & Wakefield Inc. a global real estate solutions company, reviewed and re-engineered all outsourced benefit operation processes. Proposed and implemented a series of recommendations/changes – created template for Standard Operating Procedures (SOP) and redrafted over 50 SOP’s; conducted training of offshore Associate’s; identified/implemented multiple short and long term improvements across benefit operations.
For Time Warner Inc. a worldwide media conglomerate, provided technical expertise to Global Technologies Services group and Benefits department in the RFP process and selection of Health & Welfare Benefits Administration Outsource Partner for Active and Retiree populations.
Earlier Experience:
Fidelity Investments, Raleigh, NC
Vice President – Retirement Services Operations, Process Change Lead
Part of Senior Management group in Retirement Services responsible for driving process change initiatives resulting in over $7 million annual savings and operational efficiencies. Led internal groups to identify deficiencies, reengineer processes, and implement/train on new solutions.
United Union of Roofers – Local Union #8, Brooklyn, NY
Interim Executive Fund Director
Responsible for Operations and Staff Management of Self-Insured Taft Hartley Health & Welfare and Retirement Funds.
ACS/Mellon, Little Falls, NJ (Formerly PricewaterhouseCoopers - Kwasha)
Senior Client Service Account Manager
Nurtured strong business relationships as primary client manager for strategic planning, design and delivery of overall HR Benefits administrative and call center outsourced services for domestic and international employee populations. Clients included a complex Fortune 100 Company and a large financial institution totaling over 100,000 employees and retirees. Prepared RFPs, negotiated fees, and managed client budgets. Managed four supervisors, 50+ staff, and all activities associated with client DB, DC and H&W Plans.
Towers Perrin, Voorhees, NJ
Client Service Manager
Managed operations and call center services group for a Fortune 500 client’s H&W, DC and DB Plans, directing a staff of 23 professionals. Primary client contact for implementation, annual enrollment, and ongoing administration.
Additional Experience Provided Upon Request
EDUCATION
B.S., Insurance & Risk Management and B.S., Marketing, Syracuse University, Syracuse, NY
PROFESSIONAL AFFILIATION AND DEVELOPMENT
Six Sigma Designation – Yellow Belt; Certified Employee Benefits Specialist Program (CEBS);
Society for Human Resource Management (SHRM) – National & Local Chapters
SYSTEMS SOFTWARE EXPERIENCE
Workday; PeopleSoft; BenefitFocus; Mercer Marketplace 365+; Willis Towers Watson OneExchange; Microsoft Office; SQL
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