Customer Service Supervisor

SKILLS

EXPERIENCE

EDUCATION

Tracey Grote

CUSTOMER SERVICE MANAGER

860-***-**** ***********@*****.*** Glastonbury, CT 06033 An experinced Customer Service Supervisor at Aero-Med/Cardinal Health, adept in enhancing customer relationships and streamlining operations. Excelled in leading diverse teams, signi cantly improving service standards through e fective problem- solving and time management.

Hardworking team leader possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in e fectively training and motivating customer service teams. Skilled in building positive relationships with customers, understanding customer needs, and resolving customer service issues with professionalism and e ciency. Committed to providing exceptional customer service and fostering customer loyalty.

• Customer Service • Time Management

• Problem-Solving • Customer Relations

• Sales Support

CUSTOMER SERVICE SUPERVISOR

Aero-Med/Cardinal Health

East Hartford, CT

February 1996 - November 2023

• Collaborated with department leads and senior management to coordinate operations and drive improvements.

• Supervised direct reports and enforced adherence to established procedures and deadlines.

• Assisted customers via phone calls, emails or online chats while delivering exceptional customer service.

• Developed and maintained e fective relationships with vendors and suppliers.

• Communicated e fectively between departments regarding product availability status updates for customers.

• Trained customer service representatives on customer service standards, policies, and procedures.

• Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.

• Monitored o ce supply needs with consistent inventory checks and requisition approvals.

• Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.

• Demonstrated ability to manage multiple tasks while remaining adaptable and exible.

• Responded quickly to meet customer needs and resolve problems. COMMUNICATIONS (1989-1992)

Marist College, Poughkeepsie, NY, US

East Catholic High School, Manchester, CT

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