Supply Chain Customer Service
Resume:
JEFFREY HEILGENDORF
Cedarburg, WI
***********@*****.***
Accomplished Shipping and Receiving Manager with over 25 years of experience in manufacturing warehouse operations and managing the logistics of international and domestic shipping. Proven expertise in optimizing supply chain processes, negotiating with carriers, and leveraging analytical skills to enhance operational efficiency and cost-effectiveness. Adept at supervising teams, ensuring timely and accurate fulfillment of orders while maintaining high standards of quality. Recognized for a keen sense of urgency, exceptional time management abilities, and a commitment to balancing quality with cost sensitivity. Strong working knowledge of ERP systems.
SKILLS
Supply Chain Management
Shipping & Receiving
SAP
ERP Software
Inventory Analysis
Material Handling
Customer Service
Six Sigma Black Belt
Warehouse Management
Materials Management
Supervisory Skills
Cost Analysis
Time Management
Quality Control
Freight Management
ProShip
Negotiation Skills
Certified Train the Trainer
Forklift Certified
SOP Documentation
Continuous Improvement
Physical Inventory
Safety Protocols
Microsoft Office
Inspection
Order Picking
Freight Bills
Vendor Returns
Attention to Detail
Compliance
KPI
Organizational Skills
Scheduling
PROFESSIONAL EXPERIENCE
Schunk Carbon Technology LLC Menomonee Falls, WI March 2007 – Present
Shipping & Receiving Manager International & Domestic Warehousing Inventory Control
Created SOPs to establish procedures to maintain accurate records for all outgoing and incoming shipments in a manufacturing facility, ensuring timely delivery through effective department communication.
Implemented processes to improve on-time delivery.
Negotiated carrier rates to manage cost --- 4-year cost saving $33.4M
Prepared documentation for all domestic and international shipments according to established DOT and Customs procedures to ensure on-time customer delivery.
Implemented cycle count systems to improve company-wide Inventory accuracy from 70% to 98%.
Operated forklifts and other material handling equipment, ensuring efficient operations.
Maintained a clean and organized shipping and receiving area, prioritizing a safe working environment.
Utilized software: ERP, SAP, Microsoft Office
EDUCATION
UW Extension – Milwaukee, WI
Completed coursework in Logistics, DOT Regulations
Other Training – HAZMAT, NMFC certification
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