Customer Service Representative

Chanel Hamilton

***** ****** **** ***, *******, TX 77014

Cell: 832-***-****

***************@*****.***

Summary

Committed and motivated Customer Service professional with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative.

Skills

Self-starter Problem resolution Microsoft Office

Employee training Typing Computer Proficiency

Experience

Search Services March 2024-August 2024

Boston Scientific

Assisted with inbound and outbound calls verifying patient addresses to receive and return heart monitoring equipment. Sending replacement monitors for lost or defective devices. Responsible for creating return labels and setting appointments with UPS to pick up monitors for patients.

Consolidated Communication May 2022-January 2024

Remote Customer Service Representative

Provided customer service and sales for wireless and home internet. Assisted customers with billing issues and billed customers for service. Troubleshooting internet issues.

Sykes/Reedgruop

HR Leave Support Agent January 2022-May 2022

Assist employees with processing FMLA leave and all other leaves to make sure days are covered for missing work. Assisted with paperwork and job protection.

Majorel November 2021

Apple Technical Order Support

Assist with correcting online orders and making sure customer receives correct packages.

Also assist with address corrections and technical repair for all apple products

Asurion

Technical Support Agent May 2019- March 2020

Answer calls at rapid speed, assist customers with malfunctioning electronic devices such as cellphones, iPad, tablets, and hotspots. Also activated replacement devices

Alorica

Customer Service Representative July 2018 to March 2019

Sam’s Club- Answer calls at rapid speed, assisted customers with online orders and membership information.

SuddenLink Cable- Answer calls at rapid speed, supplied technical support for cable boxes. Also assisted with installations for cable and making payments

Assurant- Answer calls at rapid speed, assist customers wit filing claims on damaged, lost, or stolen devices also assisted with making payments for devices.

Swiss port Oct 2017 to June 2018

Cabin Cleaner/Ramp Agent

Responsible for cleaning and detailing aircrafts, loading and unloading luggage on and off aircraft. Responsible for training new cleaning crew members when requested.

Finco, Inc. Mar 2016 to Mar 2017

Stand Manager/Cashier

Prevented losses using awareness, attention to detail and integrity. Successfully interacted with customers to expedite orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash and inventory balances accurately. Supervised team of five to ten customer service providers.

Education and Training

Lone Star College, Houston, TX

Associate of Arts Degree: Pre-Dental Program

Westfield High School, Houston, TX June 2014

High School Diploma: Coursework in Dentistry - Medical Terminology

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