Customer Service Administrative Support
Resume:
Kurt Gibson
Raleigh, NC
Phone: 919-***-****
Email: ***********@*****.***
Objective
A highly experienced customer service and administrative professional with 29 years at Binswanger Glass, seeking a challenging position where I can leverage my extensive experience in customer service, administrative support, shipping and receiving, and business management to contribute to organizational success. Education
North Carolina State University
● Degree: Bachelor of Arts
● Major: Business Management
● Graduation Date: December 1987
Experience
Customer Service and Administrative Professional
Binswanger Glass
● Location: Raleigh, NC
● Dates of Employment: August 1993-August 2024
Key Responsibilities and Achievements:
● Provided exceptional customer service, handling inquiries, complaints, and service requests efficiently.
● Managed administrative tasks, including scheduling, documentation, and data entry.
● Handled shipping and receiving processes, ensuring timely and accurate delivery of goods.
● Managed billing and invoicing, ensuring accuracy and timely submission of invoices.
● Used computer software to combine files and create PDF documents to satisfy customer requirements and facilitate payments.
● Maintained customer records and managed the customer database to ensure accuracy and confidentiality.
● Collaborated with various departments to ensure seamless operations and excellent customer service.
Skills
● Customer Service: Excellent communication and interpersonal skills, adept at handling customer inquiries and resolving issues.
● Administrative Support: Strong organizational skills, attention to detail, and proficiency in managing administrative tasks.
● Shipping and Receiving: Experience in handling shipping and receiving processes efficiently.
● Billing and Invoicing: Proficient in managing billing and invoicing processes accurately.
● Technical Skills: Familiar with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM software, and creating PDF documents.
● Leadership: Experience in leading by example to achieve team goals.
● Problem-Solving: Skilled in identifying issues and implementing effective solutions.
Contact this candidate