Information Security Customer Service

Beatriz Tinoco Da Silva Bethel, US 312-***-****

Information Security Analyst Profile ******************@*****.*** LinkedIn Solutions-focused and dynamic Information Security professional with hands-on practical experience in all aspects of software development lifecycle.

● Proven success providing proactive assistance in leading risk assessments, audits, policy, governance, and reporting.

● Adept at collaborating with cross-functional teams to assist with mapping controls to policies, procedures, and processes to ensure adequate coverage. Instrumental in developing and modifying Information Security related documentation.

● Demonstrated success in developing and driving the implementation of security best practices and standards.

● Innovative problem solver skilled at addressing and mitigating issues in a prompt manner to attain functional efficiency.

● Articulate communicator well-versed in establishing and maintaining strong professional relationships with clients, stakeholders, cross-functional teams, and executive management. Professional Experience

Atlantis Tax LLC, Bridgeport Jul 2021 – Present

Customer Service Associate

Offer support and solutions to various problems, mainly tax related, with focus on the Latin and Portuguese community. Data entry, translating documents and creating documents, such as: contracts, authorizations, affidavits and others.

Danbury Public School, Danbury Oct 2021 – Jun 2022 School Technician

Provide proactive hardware and software support for school staff and students, mainly focused on Chromebook and MacBook Air, understanding needs and delivering quality solutions. BestBuy, Danbury Mar 2021 – Jun 2021

Sales Advisor

1

Devise and execute robust personal marketing for customers aimed at offering products with quality and affair pricing. Provide proactive assistance to customers in store, understanding needs, and delivering appropriate products and services.

Commenced by senior management for providing excellent customer service while enhancing revenue through speaking Portuguese and engaging with customers to provide efficient solutions. Robert Bosch Tool Corporation, Chicago 2020 – 2021 Information Security Intern

Leverage exceptional expertise performing day-to-day security operations, including providing exceptional support to security partners within the organization while reviewing internal regulations and guidelines to ensure seamless operations. Achieve optimal results by assisting global teams with audit procedures while following up with internal audits completion and measures.

Improved and updated the reports used for the audits inside of the company, resulting in 70% less error than previous year.

Robert Bosch, Campinas, Brazil 2018 – 2019

Hardware/Information Security Intern

Gained in-depth knowledge of hardware and information security to enhance overall performance. Hardware:

Supported server maintenance.

Elaboration of reports and minutes of global meetings Information Security:

Awareness training with new employees

Documentation

Reports for audits

Access management.

Additional Experience

English Teacher, Private Tutoring - Sumare, SP, Brazil, 2017 – 2018 Education & Credentials

2

Bachelors’ Degree in Computer Science

Faculdade de Americana - Americana, SP, Brazil

Technical Proficiencies

Microsoft Office Suite SharePoint Power BI Identity Manager ISP Tools Track & Release Corel Draw Languages

Portuguese English Spanish

3

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