Customer Service Store Manager
Resume:
Yerlenis Camacho
Davenport, FL *****
***************@******.***
Authorized to work in the US for any employer
Work Experience
NDS
Adastra managment Group, Inc-Orlando, FL
March 2024 to July 2024
"Sales involves prospecting for new leads, selling products or services directly to customers in their homes or offices, providing excellent customer service by demonstrating product knowledge and addressing customer needs, maintaining detailed sales and customer records in a CRM, and collaborating with team members and company stakeholders to meet sales objectives." Retail Store Manager
PARK AVENUE THRIFT-Fayetteville, GA
March 2023 to March 2024
Ensure proper cash handling and deposit procedures are followed. Retrieved information from other computer systems for accurate inventory and ordering systems. Ensure product quality, store cleanliness, maintenance and security standards are met. hired all staff members. Effectively handle customer issues. Train, coach, and develop staff members and supervisors. Gave effective, open, and consistent communication on goals during team meetings. Monitors and identifies existing and potential problem areas and initiates action to correct the problem. Assisted with staff performance reviews. Hold staff accountable for their performance. Prepared various correspondence, such as executive level memoranda, letters, and notifications; and creating or analyzing a variety of reports to measure progress or effectiveness of operational objectives. Provided coaching and counseling as needed. Educate staff on and enforce all appropriate personnel policies, labor laws, security, and safety procedures. Possess a positive attitude and ethics which support company values and culture. Measure customer satisfaction and execute plan to improve to prove both satisfaction and loyalty. Warehouse Manager
PARK AVENUE THRIFT-Fayetteville, GA
March 2023 to March 2024
Trained employees from high-risk population in non-profit organization from diverse cultural backgrounds. Achieved sales goals by developing and executing marketing plans. Responsible for securely opening and closing the store.
Required to memorize special codes for security purposes. Made numerous productive pans based on operational benefits and numerical findings, sales were brought up to 88%. Executed occasional window and floor displays, using plan-a-grams and personal creativity. Monitored inventory and delivery systems to ensure timely placements of products. Merchandised clothing and accessories follow schematics and bloc plans for department that generates 80% of store sales. Retrieved and recorded daily financial reports. Processed nightly monetary deposits.
Server/Bartender
Hungry Crab LLC-Winter Haven, FL
January 2021 to February 2023
Created and served signature cocktails resulting in a 20% increase in bar sales. Collaborated with kitchen stat to ensure timely tood delivery. resulting in a 95% customer satisfaction rate.
Maintained bar cleanliness and inventory resulting in a 10% decrease in waste.
• Mixed and served an average of 150 drinks per night using knowledge of mixology techniques and ingredients.
• Built relationships with customers and upsold premium liquor resulting in a 30% increase in sales revenue.
• Collaborated with kitchen staff to ensure timely food delivery resulting in a 90% customer satisfaction rate.
• Maintained bar cleanliness and inventory resulting in a 10% decrease Customer Service/Front Desk
Walmart-Winter Haven, FL
January 2021 to August 2022
Ensured that all customers' needs are understood, and their expectations are met. Resolve billing issues or complaints on client's accounts. Share information about services, products, and support options. Ensure client is highly satisfied with service provided. Education
High school diploma
Winter Haven Senior High School - Winter Haven, FL August 2019 to May 2023
Skills
• Merchandising
• Cash Handling (4 years)
• Retail Sales
• Customer service
• Time Management
• Store management (3 years)
• Retail sales (3 years)
• Retail Management
• Financial Report Writing
• Microsoft Word
• Management
• Sales
• Customer service
• Leadership
• Guest services
• Hospitality
• Inventory management
• Team management
• Salesforce
• Marketing
• CRM software
• Customer support
• Front desk
• Communication skills
• Microsoft Office
• Yardi
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
Languages
• Spanish - Expert
Certifications and Licenses
Bartender License
First Aid Certification
Driver's License
CPR Certification
Lifeguard Training
AED Certification
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