Customer Service End User, IT specialist, warehouse and shipping exp

DANIEL CEPRISH

********@*****.*** 814-***-**** 2609 Brick Drive, Longs, SC 29568

Summary

Initiative-taking, motivated and devoted employee with 28 years of various IT experience and capabilities in multiple platforms within a fast-paced corporate environment, with the desire to take on new challenges and opportunities. Personable, strong work ethic, adaptability, and exceptional interpersonal and team member skills. Adept at working effectively and efficiently unsupervised in all environments and quickly mastering new skills. Hardworking with excellent customer service experience in End User field, multitasking and time management abilities.

Skills

Application Support & Installations, SCCM Imaging

Asset Database (SNOW – JIRA)

Technical Issue Analysis and Documentation

Project Implementation

Troubleshooting and Diagnostics

Disaster Recovery

Customer Service

End User Support

DHCP/DNS Ethernet and Firewall Proficient

Microsoft Outlook

Hardware and Peripherals

Account Management

MS Office Proficiency

Technical Troubleshooting

Software Installation

Account Updating

Experience

MilliporeSigma-Supelco 595 North Harrison Road, Bellefonte, PA. 16823

IT Specialist - End User Services - Southeast USA

12/1995 – 01/19/2024

Locally support over 300+ devices as well as remotely supporting multiple offsite corporate locations for IT requests.

PC Software/Hardware support, SCCM Imaging, Installation and Configurations. Collaborate directly with diverse customer-based field and locations within the US. Provide technical support to end users in the form of troubleshooting hardware and software issues.

Identified, diagnosed, and resolved technical problems related to computer systems, networks, and applications.

Maintain and utilize SNOW ticketing Database system to track, record, enter, pull reports, and update End user problems, issues, and orders.

Active Directory - Active roles OU (organization Unit), daily utilization for all connected corporate systems to Company Domain

Troubleshoot, diagnose maintain and resolve PC, phone, and printer issues/problems.

Create and maintain knowledge base documentation for end user support procedures including installation and configuration instructions for frequently asked questions.

Image, build, install corporate Desktops and Notebooks to meet company standards and licensing.

Involved with Networking wiring, cabling and maintenance. Utilize Infoblox web-based application to update, reserve, request and maintain IP addresses, MAC addresses associated with PC's, printers, and related equipment.

Inventory, replace and return End of Lease pc systems. Wipe, erase, document and send back to vendor when EOL period are due.

Documented work processes for knowledge base and future reference as well as provided feedback on product features and functionality based on user experience.

Programmed and Automated existing and new daily. monthly jobs and processes into Robot software for the Mainframe AS400 - IBM iSeries. Backup and support the mainframe team upon normal PC Support issues.

Preferred Temps State College, PA

Financial/Purchasing Assistant

05/1995 - 12/1995

Worked with Commissions on Sales and Policy Expirations

Reviewed purchase orders and invoices for accuracy.

Maintained records of all purchases, pricing, and other important data.

Created reports and spreadsheets on the status of current orders, inventory levels, and deliveries.

Monitored stock levels to ensure sufficient supplies were always available.

Responded promptly to customer inquiries regarding order status or delivery issues.

Worked closely with Accounts Payable department to resolve invoice discrepancies.

Entered new purchases into Purchasing System to keep records updated.

Education and Training

Clarion University of Pennsylvania Clarion, Pennsylvania

B.S.B.A - Bachelor of Science Business Administration in Business Management, General and Small Business Management

12/1994

Other:

-Staying active in sports, lifting, biking, weights, running

-Hunting, fishing, Carpentry work and projects

-Exploring various computer programs, number crunching

-Working with Spreadsheets and databases

References

References available upon request.

Contact this candidate