Administrative Support Program Analyst
Resume:
Lillie Marie Epps
Euclid, OH ****3
Mobile: 216-***-****
Evening Phone: 216-***-****
Email: ***********@*******.***
AVAILABILITY Job Type: Permanent
Federal, Career, Intern
Work Schedule: Full Time
Shift Work
Home Position
WORK
EXPERIENCE: Department of Veteran Affairs 09/2022-Present
Cleveland, Ohio US
Program Analyst
Serves in the Administrative Support Section under Pathology and Laboratory, Medicine Service. Duties include Data Management and Analysis for the Service Chief, Labortaory Manager, Assistant Laboratory Manger, Section Supervisors and Quality Management. Part of the duties are data collection, computation, manipulation and analyses. Also responsible for tasks relating to developing, reviewing, and evaluating the effectiveness of the procedures, as well as, making changes and providing training for new processes and competency assessments. Also responsible for being the records retention liaison and manage the program for the entire service, providing information and assistance with regards to records management regulations to appropriate parties within the service. S/he will monitor, educate and enforce VA record retention regulations. Responsible for providing procurement request for services, supplies, and consumables. Also review and reconcile and assess financial reports including quarterly reports along with weekly reports of outstanding 2237s.
WORK
EXPERIENCE: Department of Veteran Affairs 10/2011-09/2022
Cleveland, Ohio US
Program Support Assistant
Type anatomic pathology, electron microscopy, and autopsy reports for the care and well fare of veterans/patients, to be returned to the pathologists for release in the VISTA system. Time and leave is entered on a daily basis for certification during the second week of pay period. Assist with the printing and distribution of patient reports to various locations along with slides and blocks for consultation. Also serves as the control point clerk for purchase orders for the entire lab. These orders are entered into IFCAP, records of the orders along with invoices, packing slips and other various paperwork is kept for reconciling orders when complete. Responsibility of Records Liaison to ensure all records are kept in order and in accordance with VA guidelines. Greet visitors, assist the staff, take messages and convey them properly, maintains records for purchase orders and other items as needed, place orders for office supplies as well as supplies from the dimestore as needed.
WORK
EXPERIENCE: Department of Veteran Affairs 05/2010-10/2011
Cleveland, Ohio US
Medical Support Assistant
Greeted patients, pre registered and completed Means test and/or copay tests as required in VISTA. Enter claims in VISTA for beneficiary travel and ensure patient's eligibility for beneficiary travel. Also ensure that consults as needed are in the computer for beneficiary travel also. Process all means test in paper form as the are received via the veterans and/or by mail. Assist veterans with information on claims, eligibility, and other information as needed.
Department of Treasury – IRS 4/2008 - 5/2010 Akron, Ohio US
Secretary
Process remittance notices (795's) daily, timekeeper for group of 8 revenue officers, run EOM reports for Group Manager, run specific reports to IRS systems for Group Manager every Wednesday and 5th of the month, maintain office control files in chronological order, assist Group Manager with case assignment, research, typing, and other tasks as necessary. Manage Group Manager's calendar in Outlook and track revenue officers' whereabouts.
NovaCare 7/2006-4/2008
Beachwood, Ohio
Patient Service Specialist
Provides a comprehensive set of business, financial and appointment-related services including: Master patient index integrity (demographics). Patient insurance and billing information functions (registration and billing) Appointment scheduling and departure functions (call center scheduling and/or departure desk activities). Performs point of service activities (visit preparation, co-pay collection, patient tracking, record tracking). May perform other clerical and related duties as assigned.
OfficeTeam 2/2006-7/2006
Cleveland, Ohio
Account Clerk-Part Time
Answered phones, typed correspondence as needed, filing, made copies and other duties as assigned.
Supervisor's Name: Jackie Palange, Supervisor's Phone: 216-***-****
Verizon Information Systems 12/2003 - 12/2003
Independence, Ohio
Division Assistant
Answered phones, filing, ordered office supplies, logistics/vendors contact person, processed all contracts for all sales reps, responsible for submitting all payroll for all reps, division sales managers, and division assistants, responsible for ensuring that all paperwork submitting for all new employees at the office in Independence, setu all travel and training for all new sales reps and division assistants.
EDUCATION AVAILABLE UPON REQUEST
REFERENCES AVAILABLE UPON REQUEST
ADDITIONAL
INFORMATION Graduated Kaplan Career Institute, Medical office specialist course with high honors
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