Customer Service Representative

RT

RENISHIA THOMAS

***************@*****.*** 972-***-**** Dallas, US 75216

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Tranzact Willis Towers Watson

Customers Service Sales Associate

09/2023 to 09/2024

Answered Inbound and Outbound calls from customers Money Handling Fraud Prevention Payroll Worked closley with Compliance Assisted customers with benefit enrollment Responded to customers inquiries Resolved Issues Educated customers about the companys polices and procedures Assisted with Account management

Kaiser Permanente Dallas

Customer Service Associate

02/2022 - 08/2023

Answer inbound calls from customers

Order fulfillment

Sales Problem

solving.

Transamerica Plano

Customer Service

Associate 01/2021 - 12/2021

Answer inbound calls from customers De-escalated problematic customer concerns, maintaining calm, friendly demeanor Sales Account Maintenance.

Geodis Logistics Dallas, Texas

Customer Service Specialist

08/2017 - 03/2021

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion Recommended improvements to products and services to mitigate complaints De-escalated problematic customer concerns, maintaining calm, friendly demeanor Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Strengthened traceability by developing organization systems for client contracts, records, reports and agendas Documented conversations with customers to track requests, problems and solutions Upheld strict quality control policies and procedures during customer interactions. Quality Sleep Shop Dallas

Polysomnographic

Technologist 01/2010 - 02/2017

Set up and prepared equipment for patient testing procedures Performed polysomnographic procedures to obtain diagnoses Summary

Experience

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