Call Center Customer Service
Resume:
Shawna Wagner
*** **** ** *** *** B Springfield, OR 97478
*****************@*****.*** 541-***-****
Highlights
•Interaction with multiple clients
•Operated multiple phone lines
•Operated multiple monitors
•Managed and exceeded many call metrics
Made outbound calls for collections of payments
•Problem solving
•Processed large transactions
•Over 15 years coaching adult and high school sports teams; Softball and Volleyball
•Organize schedules, collect moneys, organize practice plans and recruit players for teams
•Ran practices, managed dugouts, pitching and catching coach
•Over 1 year managing recreational sports club
•Promoted & scheduled leagues, hired and scheduled referees
•Supervised staff and oversaw gym operations
•Provided customer service, promoted sales and sold memberships
•Recent experience assisting students in education; K-5
•Computer knowledge; ability to type 35 in wpm & 10 key
•Use of Excel, ABC and Club systems software
•Over-achiever with excellent time management and attention to detail
•Team player that is always willing to jump in and help others
•DHR,Citrix, Genesis,MMIS
•New Applications for benefits for, schedule appointment, fix issues on accounts.
Work Experience
Remote /Call Center
Totalmed PH Tech
Customer care coordinator 1 For the State of Oregon DHS
July 2022- Current Ending 12/31/24
•Interaction with multiple clients
•Operated multiple phone lines
•Operated multiple monitors
•Managed and exceeded many call metrics
Help with application for state benefits
Schedule appointment for intake applications
Remote
H&R Block
Call center customer service technical support/ Temporary position
March 2022- July 2022
•Interaction with multiple clients
•Operated multiple phone lines
•Operated multiple monitors
•Managed and exceeded many call metrics
Made outbound calls for collections of payments
Inspiro/Dish network
Call center Sales/collections
November 2021-March 2022
•Interaction with multiple clients
•Operated multiple phone lines
•Operated multiple monitors
•Managed and exceeded many call metrics
Made outbound calls for collections of payments
Harry and David/1800flowers remote
Call center customer service/ Collections seasonal.
August 2021-November 2021
Source Point/ Freedom Mortgage Remote
Call center, customer service/collections
Jan 4, 2021- August 2021
Willamette High School Eugene, OR
Volleyball JV coach.
Fall 2016 – Fall 2019
Oregon Fillies Springfield, OR
Head coach
2013 – Present
Bethel School District Fairfield Elementary Eugene, OR
Education Assistant.
September 2018 – June 2019
Willamette High School Eugene, OR
Softball Varsity Coach
Spring 2017 – 2019
International Fitness Eugene, OR
Sports Plex Coordinator Collections
September 2014 – March 2015
General Manager
January 2014 – September 2014
Operations Manager
August 2013 – December 2013
Thurston High School Springfield, OR
Assistant Varsity Coach
February 2001 – 2015
Education
Lane Community College Eugene, OR
Courses taken toward Associate of General Studies 2008 - 2010
References
Nikki Patrick: Regional Director of Member Service at International Fitness
Amy Stone: Secretary of Fillies Organization
Lance Haas: Athletic Director of Willamette High School
Contact this candidate