Scrum Master Continuous Improvement

Hariprasad Ramamurthi

Eastvale, CA 951-***-**** **************.**@*****.***

Professional Summary

Certified Scrum Master with over 15+ years of experience leading cross-functional teams in successfully delivering complex software projects. Proven history of fostering a collaborative environment, removing impediments, and driving continuous improvement. Skilled in Agile methodologies and servant leadership, with a strong ability to align team efforts with business goals to maximize value.

Career Progression

Scrum Master Express Employment Professionals(Nespon Solutions) Oklahoma City, OK Nov 2021 - Feb 2023

Led multiple Scrum teams to deliver high-quality software products, improving team velocity by 25% over 12 months.

Facilitated all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a culture of continuous improvement.

Functioned as a servant leader, removing impediments, and providing guidance to ensure teams are still focused and productive.

Collaborated with product owners to refine and prioritize the product backlog, ensuring alignment with business goals and stakeholder expectations.

Implemented key Agile metrics (such as burndown charts and velocity tracking) to watch team performance and guide decision-making.

Coached teams on Agile best practices, leading to a 30% reduction in sprint cycle times and improved customer satisfaction ratings.

Scrum Master Mastercard (Wipro Ltd) St. Louis, MO Aug 2020 – Oct 2021

Successfully led two teams of seven developers and three testers through the Agile transformation process, increasing productivity by 40%.

Developed and implemented tailored Agile training programs for team members, enhancing understanding and adoption of Scrum principles.

Collaborated closely with stakeholders to manage scope changes and ensure the prompt delivery of project milestones.

Facilitated cross-team coordination and collaboration, enabling effective communication and knowledge sharing across the organization.

Drove initiatives to streamline processes, resulting in a 20% reduction in project delivery times and a 15% increase in team efficiency.

Scrum Master Pennsylvania Higher Education Assistance Agency (PHEAA) (Wipro Ltd) Harrisburg, PA Feb 2018 – May 2020

Led a cross-functional team of engineers, QA, and UX designers to develop features and fix product defects in Java-based products translated from COBOL.

Coordinated and led training on various systems and processes including API and databases.

Halved the processing time of the main client group over one year through efficient process improvements.

Worked closely with QA to develop use cases, review test cases, and track feature bugs.

Redesigned processes and programming for efficiency gains across multiple systems.

Scrum Master TriWest Healthcare Alliance (Comp USA) Phoenix, AZ Aug 2017 – Jan 2018

Enact change and continuous improvement to increase the productivity of Scrum teams and the quality of deliverables.

Empowered teams to self-organize and grow cross-functionality.

Facilitated and took part in design and requirements sessions with Stakeholders and Business Owners

Protect the team from over-commitment, manage backlog, and prioritize resolution of defects/bugs.

Communicate with other management, engineers, product managers, and support specialists on product issues.

Provided support to proposals, Quality Assurance Processes, Cross Project Reviews, Performance, and Appraisal Management.

Scrum Master Allergan, Inc (HighPoint Solutions) Irvine, CA Sep 2015 – Jul 2017

Gather and implement training sessions for developers to help them improve their skills.

Worked with the engineering managers to find cross-team dependencies and manage inter-team tasks.

Manage schedule and cost and keep the use, ensuring profit levers to achieve the targets.

Assessed the risks and issues and collaborated with respective stakeholders to mitigate them.

Recognized performance, addressed the team member’s aspirations, planned rotations, and created a good opportunity for the second-level leads/managers to bring them to the next role level.

Found and worked with multiple groups for new business opportunities and provided initiative-taking proposals.

Senior IT QA Analyst Monarch Healthcare (Insight Global) Irvine, CA Dec 2014 – Aug 2015

Led a quality assurance team to ensure the highest software performance and reliability standards.

Identified defects through meticulous testing and analysis, enhancing overall product quality.

Managed test cases effectively to streamline the testing process and improve outcomes.

Developed comprehensive test plans that guided testing strategies and ensured thorough coverage.

Conducted code reviews to uphold coding standards and promote best practices among team members.

Automated testing processes to increase efficiency and reduce manual intervention in quality assurance.

QA Lead City of Hope (Insight Global) Los Angeles, CA Dec 2012 – Dec 2014

Converted 75% of the manual functional testing into automation.

Implemented 100% regression testing for faster deployment and efficient production deployment.

Implemented SharePoint for shared documentation and version control.

Helped train internal users to effectively provide UAT support.

Sr. QA Analyst Equator Financials LLC (Kforce) Los Angeles, CA Jul 2010 – Dec 2012

Maintained meticulous QA documentation to ensure compliance with standards and facilitate communication among team members.

Implemented automation testing processes to enhance efficiency and accuracy in software quality assurance.

Executed regression testing to verify that recent code changes did not adversely affect existing functionality.

Performed performance testing to assess system responsiveness and stability under various load scenarios.

Utilized bug-tracking systems to log, monitor, and prioritize issues for timely resolution throughout the development lifecycle.

Designed and developed test cases that aligned with project requirements and ensured comprehensive coverage of functionality.

Performance Test Analyst SDG&E (Advent Global) San Diego, CA Dec 2009 – Jun 2010

Executed load testing to evaluate system performance under various conditions and ensure reliability.

Formulated detailed test plans that outlined testing strategies and objectives to guide the quality assurance process.

Analyzed data to uncover insights and trends that informed decision-making and improved processes.

Monitored performance metrics to assess product effectiveness and identify areas for enhancement.

Implemented automated testing solutions that increased efficiency and accuracy in the testing process.

Identified defects through rigorous testing protocols, contributing to the overall improvement of product quality.

QA Team Lead Bank of America(Advent Global) Agoura Hills, CA Jan 2009 – Dec 2009

Established detailed test plans to ensure comprehensive coverage of software functionality.

Managed a cross-functional team to enhance collaboration and achieve project milestones.

Tracked and documented defects to facilitate timely resolution and improve product quality.

Evaluated project risks to implement effective mitigation strategies and safeguard project timelines.

Designed and implemented automated testing scripts to optimize testing efficiency and accuracy.

QA Engineer AT&T (Advent Global) El Segundo, CA Oct 2004 – Dec 2008

Reported and documented software bugs to facilitate prompt resolution and enhance system functionality.

Automated testing processes to improve efficiency and accuracy in software quality assurance.

Ensured adherence to quality standards by executing rigorous testing protocols and identifying potential issues.

Developed software solutions by collaborating with cross-functional teams to fulfill project specifications and requirements.

Facilitated user acceptance testing sessions to gather feedback and confirm software meets end-user needs and expectations.

Education & Certifications

Master of Business Administration (Project Management) Capella University, MN, 2019

Master of Science (Electrical Engineering) Fairleigh Dickinson University, NJ, 2004

Bachelor of Engineering (Electronics and Telecommunications) University of Madras, 2002

Skills

Agile Methodologies: Scrum, Kanban, SAFe

Project Management: Sprint Planning, Backlog Management, Risk Mitigation

Facilitation: Sprint Reviews, Retrospectives, Daily Stand-ups

Leadership: Team Building, Conflict Resolution, Servant Leadership

Tools: JIRA, Confluence, Trello, Azure DevOps, Microsoft Office Suite

Other: Excellent communication, problem-solving, and time-management skills

Professional Development

Six Sigma White Belt

SAFe 6 Product Owner/Project Manager (POPM)

Certified Scrum Master

Professional Scrum Master (PSM) 1

References: Provided upon request

Work Authorization: US citizen.

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