Customer Service Security Guard

Kish Francis

***********@*****.*** 917-***-****

OBJECTIVE

Detail-oriented professional with experience in security, customer service, and facility management. Skilled in problem-solving, safety practices, and managing detailed records. Seeking to transition into the construction field to leverage my strong organizational skills, adaptability, and commitment to maintaining safety and efficiency in new and challenging environments.

SKILLS AND CERTIFICATION

Andromeda (ACI), New York, NY July 2024-August 2024 ACI Masonry Training Coursework: Career Readiness; PPE, Hand and Power Tool Handling/Safety, Bricklaying, Mixing cement, Caulking, Patching, Pointing, Roofing, Waterproofing, Stucco, Install and dismantle suspended scaffold and supported scaffolding, HVAC, basic electrical systems, basic plumbing. Certifications: 30 hour OSHA Occupational Safety + Health Training; NYC DOB 10-hour Site Safety Training NYC DOB 4 hour Supported Scaffold User; NYC DOB 16 hour Suspended Scaffold User; Respiratory Crystalline Silica Protection; Fall Protection; and DOB 4-Hour Flagger, GPRO Mechanical, EPA 608 PROFESSIONAL EXPERIENCE

Security Guard Allied Universal Security, New York, NY August 2021– October 2022

● Held a security post as an unarmed guard, focusing on protecting the site from unauthorized access.

● Logged and documented all entries and exits to keep accurate records of who comes and goes.

● Performed regular and random patrols around the business and perimeter. Barista Guggin Cafe and Grill, Elmont, NY August 2019 – July 2020

● Prepared beverage recipes and specialty drinks based on individual requests, ensuring quality and accuracy.

● Cleaned prep areas and replenished supplies to maintain a tidy and well-stocked workspace.

● Suggested food items that complemented beverage orders and helped create a warm and welcoming atmosphere in the store.

Job Title Comprehensive Body Conditioning Studio, Cambria Heights, NY January 2014 – April 2020

● Helped teach classes for children and adults, both in groups and individually.

● Kept accurate records of student attendance and progress to track development.

● Trained students and staff in safety practices to minimize risks and maintain a safe environment. Front Desk Receptionist 24 Hour Fitness, Queens, NY October 2017 – June 2018

● Handled incoming calls by answering questions, directing callers, and taking messages for trainers while monitoring facility use and enforcing safety and sanitation rules.

● Greeted and checked in members, addressed their issues, assisted with sales and service needs, and managed membership sales and retention.

● Sold in-store merchandise and ensured a safe, clean environment for members and staff, including performing facility upkeep, opening and closing the facility, and following company policies and procedures. EDUCATION

High School Diploma Martin De Porris High School - Rosedale, NY Graduated 2010

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