Customer Service Representative

Joshua Borah

Dilworth, MN, ***** 218-***-**** ********@*****.***

Highly energetic Sales and Service Representative with exceptional managerial and customer service skills. Driven to provide superior customer service while utilizing excellent relationship-building skills. Seeking an accounting role where I can continue to foster and hone in on these traits as I continue to grow within an accomplished company.

Skills and Qualifications

Customer Service

Relationship Building

Managerial

Communication

Office 365

Excel

QuickBooks

Education and Certifications

Rasmussen University Dean’s List Winter Quarter 2024 and Honor Roll Spring Quarter 2024. Anticipated graduation date of December 2025.

Professional Experience

Sales and Service Representative

American Waterworks

Fargo ND

January 2024-Present

Conduct in-home consultations with homeowners on basement improvement products to improve quality of life, piece of mind, or property value.

Sell and service basement improvement products such as sump pumps and foundation stabilization braces or anchors.

Utilize CRM tools such as Salesforce and Salesview.

Process payments from customers

Transportation Manager

Bix Produce Company

Fargo ND

January 2020-January 2024

Manage day-to-day transportation operations for Western Minnesota and all of North Dakota

Manage payroll and HR paperwork for driver fleet

Schedule routing for numerous routes

Monitor driver's hours of service

On-call 24 hours to support driving fleet

Constant communication with sales team to ensure quality deliveries

CDL Delivery Driver

CashWa Distribution

Fargo ND

April 2018-January 2020

Safely operate tractor-trailer combinations to deliver fresh, frozen, and dry goods to establishments

Daily contact with the sales team to ensure quality deliveries

Load and unload the trailer daily injury free

Concrete Finisher

K and L Construction

Fargo ND

June 2013-April 2018

Pour and finish concrete slabs and walls

Operate heavy machinery to prep job site

Supervise pouring crews

Train new hires

OSHA 30

Postal Carrier

United States Postal Service

Moorhead MN

April 2012-June 2013

Deliver mail to residents in Moorhead MN

Sort and case mail to ensure proper delivery

Work in all-weather types

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