Case Management Customer Care

Bryana Ramirez

******.*********@******.*** 956-***-**** Converse, TX

SUMMARY

Seeking a Customer Care Specialist role, bringing 4 years of experience in client assistance and case management. Skilled in inbound/outbound communication, data integrity, and maintaining confidentiality. Proficient with multiple case management platforms and adept at ensuring compliance with standards. WORK EXPERIENCE

Garcia Legal Team PLLC

Paralegal/Bookkeeper Sep 2023 - Jun 2024

• Maintained case management responsibilities across diverse platforms, ensuring accurate and confidential handling of sensitive data.

• Coordinated the verification process for essential documentation, upholding strict compliance with legal standards.

• Provided comprehensive bookkeeping services, contributing to the accurate financial administration of the organization.

Ed Franz Elementary School

Physical Education Coach Oct 2021 - Jun 2022

• Developed and implemented age-appropriate lesson plans, tailoring content to meet diverse learning abilities and educational needs.

• Designed and adjusted weekly class curricula to ensure progressive skill development in physical education.

• Organized and managed schedules for crossing guard rotations, enhancing school safety and student responsibility. Kindercare Learning Centers

Support Manager/Co-Teacher Jul 2021 - Sep 2021

• Collaborated in a co-teaching role, delivering educational support across various age groups from infants to school-aged children.

• Assisted with front office operations, adapting to and enforcing COVID-19 protocols during child drop-off and pick-up procedures.

• Maintained accurate daily records for the supervision and care of all children under my responsibility. C2 Global Professional Services

Career Counselor Jul 2020 - Jul 2021

• Delivered comprehensive career counseling services to clients, assisting with career exploration and skill assessment.

• Guided individuals through job search strategies, resume development, and interview preparation to enhance their marketability.

Health and Human Services

Texas Works Advisor I Jan 2019 - Feb 2020

• Evaluated and processed client applications for the Texas Works program, ensuring compliance with state guidelines and regulations.

• Provided personalized assistance to clients, facilitating understanding and access to program benefits and services. Biolife Plasma Services

Technician/Medical Historian Oct 2018 - Feb 2019

• Conducted detailed medical history interviews to assess donor eligibility and maintain high standards of safety.

• Ensured compliance with industry safety regulations and protocols to uphold donor well-being throughout the donation process.

EDUCATION

Texas State University

Bachelor of Exercise and Sports Science, Exercise and Sports Science San Marcos, TX

May 2018

SKILLS

Microsoft Office Software • Written/Verbal Communication • Multi-Task Oriented • Independent Decision Making

• Time Management • Interpersonal Skills • Attention to Detail • Quickbooks • Customer Service (Individual, Business, Corporation) • Notary Public • Problem Solving • Skills: Communication • Technical Proficiency • Customer Relationship Management (CRM) • Multitasking

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