Customer Service Representative

TANZIM CHOWDHURY

Skokie, IL *****

224-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. SKILLS

Relationship Building Client Relations

Customer service and care Upselling and Cross-Selling Sales expertise

WORK HISTORY

02/2023 to Current Sales Specialist

Apple – Skokie, IL

Built rapport with customers and assessed needs to make product recommendations and upsell.

Educated customers about product features and benefits to aid in selecting the best options for each individuals' needs.

Built strong client relationships through consistent communication and effective problem solving.

Provided first-rate service to all customers and potential customers. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

06/2021 to 01/2023 AT&T Mobile Expert/Customer Service Representative Bestbuy – Evanston, IL

Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.

Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.

Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

08/2021 to 03/2022 Desk Assistant

Covid Lab – Skokie, IL

Provided exceptional customer service, addressing inquiries promptly and professionally.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Managed incoming calls and directed them to appropriate departments for timely resolutions.

Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.

03/2020 to 05/2021 Cashier

Macys Department Store – Skokie, IL

Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

EDUCATION

Expected in 05/2026 Associate of Science: Computer Science Oakton Community College - Des Plaines, IL

Contact this candidate