Customer Service Associate
Resume:
Cheniyah Beckham *****, Tampa, Fl
**********@*****.***
EXPERIENCE
Advent Health, Tampa, Fl— Consumer Access Specialist JANUARY 13, 2023- July 2024
● SCHEDULING PATIENTS MEDICAL RADIOLOGY APPOINTMENTS ● RESOLVING ISSUES PHONE ● EXPECTATIONS OF THIS ROLE INCLUDE PROVIDING EXCEPTIONAL CUSTOMER SERVICE, STRIVING TO ANTICIPATE AND MEET THE NEEDS OF ADVENT HEALTH CONSUMERS, TREATING ALL CONSUMERS AND COLLEAGUES WITH DIGNITY AND RESPECT, AND WORKING COLLABORATIVELY WITH COLLEAGUES TO ACHIEVE QUALITY AND PERFORMANCE STANDARDS.
Concentrix, Tampa, Fl — Sr. Claims & Customer Service Associate - WAH
September 2019- 2022
Made contact with insurance carriers to discuss policies and individual patient benefits. ● Generated, posted and attached information to claim files. ● Prepared insurance claim forms or related documents and reviewed for completeness and Interviewed policyholders to verify information and obtain additional details. ● Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts. ● Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Wipro Technologies, Tampa, Fl— Customer Service
Representative
May 2019- August 2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Answered constant flow of customer calls with minimal wait times and offered advice and assistance to customers, paying attention to special needs or wants. ● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. ● Researched issues through identification of similar past problems and recommended the most appropriate solution. ● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. SKILLS
● Customer Service Excellence
● Claims Adjustments ●
Service Quality ● Resolving
Customer Issues ●
Information Updates ● Team
Communication ● Settlement
Determinations ● Call
Controlling ● Training and
Development ● High-Volume
Environments ● Data Quality
● Microsoft ● Call Center
Operations ● Settlement
Verification ● Collaborative
Environments ● Customer
Account Management
Work Organizing and
Prioritizing ● Client
Rapport-Building ● Quality
Assurance Evaluation ●
Corrective Actions ● Billing
Adjustments and Refunds ●
Transactions Reconciliation ●
Customer Correspondence ●
Needs Assessment
Applications
● Epic ● Five-9 ● Excel ●
Microsoft
LANGUAGES
● English
Chick-Fil-a, Tampa, Fl- Team Leader (Part Time)
May 2016-October 2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Offering advice and assistance to customers, paying attention to special needs or wants. ● Work Organizing and Prioritizing ● Client Rapport-Building ● Quality Assurance Evaluation ● Corrective Actions ● Billing Adjustments and Refunds ● Transactions Reconciliation ● Customer Correspondence ● Needs Assessment REFERENCES Available Upon Request ● Identified team weak points and implemented corrective actions to resolve concerns
● Greeted customers promptly and took orders to keep the flow of traffic moving. ● Reconciled receipt totals, cash and credit payments to address shortages
EDUCATION
Albany State University, Albany, Ga—
Mass Communication
August 2019 - May 2025
Thomas Jefferson High School, Tampa, Fl— Diploma
August 2016 - May 2019
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