Administrative Assistant Customer Service
Resume:
Astrid Ramirez
****************@*****.***
East Elmhurst, NY, 11369
EDUCATION
PLAZA BUSINESS COLLEGE
JACKSON HEIGHTS, NY
Completed coursework towards
Associates Degree Office Technologies
CAREER OBJECTIVE
Energetic Administrative Assistant with over ten years of success in collaborating with all levels of management to deliver exceptional customer service and administrative strategy, tactics, and thought leadership. Provides direction, operational support and change management expertise while supporting businesses and employees. Executes organizational plans aligned with forward-thinking business strategies to ensure team efficiency, revenue growth, and organizational sustainability.
EXPERIENCE
Administrative Assistant
Marcos IronWork, Queens, NY/ Mar 2023-July 2024
• Coordinate office management issues such as
office supply orders and interact with vendors for billings.
• Create and maintain company files.
• Possess analytical and communication skills to
gather and summarize data for reports and to find
solutions to various administrative issues.
• Serve as a liaison between vendors and owners
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS, INC, New York, NY / Oct 2006 - Mar 2023
ADDITIONAL SKILLS
Highly Detailed-Oriented - Quality
Management Systems Internal
Administration Management
Corporate Communication
Microsoft Office Suite (Word/Excel)
Auditor, OMNEX
NY State or Health Certified
& CPR Certified
Phlebotomy Technician Certified
• Executive team member responsible for providing
assistance and advice to members regarding their
healthcare coverage
• Maintains correct, up-to-date information for each member, and actively engages in contacting customers in order to obtain or relay account information
• Also involved in discrepancy resolution with member information
• KEY ACCOMPLISHMENTS:
• Remote counselor who engages in outreach to members about education on Healthcare and maintain accurate account information
DATA ENTRY SECRETARY
AMERICAN BIBLE SOCIETY, New York, NY / Jan 2006 - Sep 2006
• Identified strategies and programs to improve overall effectiveness of performing administrative tasks such as answering phones, file updates, and coordination of meetings, while having maintained a clean and safe reception area as first point-of-contact with public
• KEY ACCOMPLISHMENTS:
• Accurately entered bible studies into system, translated documents, and followed up on any and all discrepancies SERVICE OPERATOR
DAVID YURMAN, New York, NY / Jul 2005 - Dec 2005
• Oversaw a variety of tasks within the shipping and receiving departments, in an administrative capacity
• KEY ACCOMPLISHMENTS:
• Meticulously sorted out stones, silver, and gold for the organization
DALOW INDUSTRIES, INC, Jackson Heights, NY / Jan 2004 - Jun 2005
• The Servicing Department, the Productions Department, and the Sorting Department with meticulous attention to detail, ensuring quality and integrity of all products
• KEY ACCOMPLISHMENTS:
• Assistant to the Production Coordinator
REFERENCES
References available upon request
LANGUAGES
Bilingual (Spanish/English)
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