Customer Service Warehouse Inventory

Henry Mack

*** ******* **** *** ****** Park, FL, 32073

904-***-**** ***********@*****.***

OBJECTIVE:

Find a challenging position to display my 14 years of Warehouse/Logistics and Leadership expertise within an environment supplying opportunity for growth and career advancement.

PROFESSIONAL EXPERIENCE:

Prime Tech Int'l-DLA

March 2024 – Current

•Inbound Receiving responsible for ensuring accuracy of purchase orders.

•Checked for discrepancies and verified COC’s.

•Communicated with Venders and Customers to ensure excellent Customer Service

•Verified Counts and Min/Max in SAP

•Tech/Warehouse Inventory

•Material Entry

•Picking and Shipping of Crucial parts for Department of Defense

•Forklift Certified/ Wave/ Drexel

ADT COMMERCIAL/TEK SYSTEMS

February 2023 – March 2024

•Inbound Receiving

•Tech/Warehouse Inventory

•Cycle Counts

•Material Entry, Purchase parts for individual Techs, Sales, and Warehouse Replenishment

•Update spreadsheets in Excel, JST to schedule Techs so they would have parts needed for job assignment. Assisted in our overall accuracy on installs to 98.7%.

•Use of Oracle, Masterminds to determine price and purchase of parts to save on Company’s bottom line.

•Forklift Certified

•Respond with Emails and Teams to communicate with Senior Leadership in all Branches, Vendors, and Techs

•Schedule monthly Inventory counts for 13+ Techs to adjust needed inventory and cut waste.

Home Depot Pro - Jacksonville, FL

Warehouse Specialist/Coordinator

Inbound/Inventory

June 2010 – February 2023

Warehouse lead, responsible for managing multiple team members.

Dock management, I was able to get my team to move imports/domestics and Trailers from initial Check in to designated area throughout 750,000 sq Distribution Center.

Warehouse Coordinator I designed an action plan for 18 team members to Re-warehouse the facility. I was able to clear negative stocks, reprofile fast moving stock against slow movers. I was able locate lost product that we could bring back in inventory. The result of my team under my Leadership, we were able to complete assignments in an efficient a timely manner.

Bulk put away, trained new associates and tenured associates on proper SOP.

Receiving freight and ensuring accuracy.

Register incoming trailers, update yard reports so trailers on hand were accounted for to avoid company loses.

Delegated work assignments between various departments, also engaged in the day-to-day operations.

MHE Trainer, trained 45% of associates to produce a Safe environment.

Unload incoming trucks.

Lead inventory control.

Performed cycle counts.

I have strong expertise with multiple Warehouse Management Systems including ERP, SAP, RS600, Oracle.

Education

N.B. Forrest High School - Diploma

UNF - Associate of Arts

Certifications and Licenses

•NAC Coach

•MHE Trainer

•Reach/Forklift/Clamp/Stand-up

Accomplishments

•Reached a level of understanding while being consistent, proving a can-do attitude.

•Effectively proven leadership, giving direction to 10+ tenured HD team members for over 9 months from existing supply chains.

•Completed multiple projects for Senior Leadership and executed them all at the highest level.

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