Customer Service Administrative Assistant
Resume:
KATHRYN STRUBE
**** **** ******, #** ***** Grove, WI 53182 262-***-**** *******.******@*****.***
PROFESSIONAL PROFILE
Well-rounded professional with healthcare, administrative, and customer service experience. Able to ensure smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.
Manage time and priorities in multi-task situations and remain flexible in changing environments.
Follow policies, procedures, and guidelines to ensure consistent quality.
Capable of working as a team member and independently to meet goals and objectives.
Healthcare Industry Software – PointClickCare, ECT Charting System.
Communication Platforms – Zoom, Google Meet, MS Teams, Skype.
Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint; 10-key Data Entry.
State of Wisconsin Certified Nursing Assistant #WI034054701825
CPR Certified
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Cudahy High School High School Diploma, 2015
WORK EXPERIENCE
The Bay of Burlington – Burlington, WI 05/2024 – Present
Certified Nursing Assistant
Provide care and companionship care for elderly and patients with disabilities.
Take vital signs and assist with activities of daily living – personal hygiene, mobility, and feeding.
Handle housekeeping duties and chart patient information using PointClickCare.
Ensure privacy of protected health information.
Auto Glass Now – Kenosha, WI 06/2023 – 05/2024
Remote Customer Service Representative
Handled inbound and outbound phone calls and emails and provided professional customer service.
Accepted and posted payments and processed insurance claims.
Kept sensitive information confidential.
Oak Creek Wood Products – Oak Creek, WI 08/2022 – 10/2023
Administrative Assistant / Customer Service
Answered inbound phone calls, placed outbound phone calls, and shared when items were available for pick up.
Provided updates to the warehouse and processed paperwork for shipments.
Prioritized and managed workload to meet deadlines and provided professional customer service.
Private Duty Care – Chicago, IL 02/2022 – 08/2022
Caregiver
Assisted with personal hygiene care, gave medication reminders, and assisted with medication administration.
Scheduled appointments, completed laundry and housekeeping, and prepared meals.
Transported client to and from doctor appointments.
Midwest Heating and Cooling – Mukwonago, WI 11/2021 – 02/2022
Customer Service Representative
Answered inbound phone calls, placed outbound phone calls, and provided quotes for services.
Checked and responded to emails and scheduled appointments.
Worked as part of a team and interacted with diverse customers and staff members.
Waterford Senior Living – Waterford, WI 09/2021 – 01/2022
Scheduler
Answered incoming phone calls, placed outgoing phone calls, and scheduled care staff.
Greeted visitors, ordered supplies, and assisted with patient care as needed.
Reinforced company policies and procedures and followed HIPAA guidelines.
KinderCare – Greenfield, WI 03/2020 – 06/2021
Preschool Teacher
Designed and implemented developmentally appropriate lesson plans.
Engaged classroom with consistent routines, utilizing positive guidance strategies and leading by example.
Maintained positive communication with parents, children, and staff.
Assured safety of children and kept accurate records on individual children.
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