Executive Personal Assistant
Resume:
@gmail.com
ABOUT ME
MY CONTACT
Kris de Freitas cv
****************@*****.***
CRAIGHALL PARK, 2198,
South Africa, Gauteng
1724
P :
E :
A :
WORK EXPERIENCE MY EDUCATION
St Catherines Convent
Florida, Gauteng
Birnam College QUA
Fares
IATA: International Travel
Member of IATA and ASATA
Studied part time and
qualified in Fares
Relevant Coursework
Completed: Travel and
Tourism
Received full diploma in Fares
and Ticketing 1/2/3
Original Travel Agent with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Customer Service and Complaint Resolutions
CERTIFICATIONS
Teaching English as First
Language
Training
Intermediate training phase 1
Auctioneer Consultant
Kris de Freitas
Hello My Name
Innovative Focused Efficient Proactivity
99.9 100 99.9 100
01/2023 -
Present
Executive Personal Assistant
Europa
Art
Group
Duties included:
Tasks and responsibilities that need to be carried out on a regular basis include paying fines, managing utility bills and statements, booking travel, ordering office supplies and groceries, arranging repairs and maintenance, and liaising with various suppliers and service providers. Other tasks include managing bank cards, ordering bottled water and soft drinks, arranging tailoring services, filing pay slips and salary statements.
General Operating Procedures: Melina Lambrakis
Duties included:
Managing appointments, booking doctor's appointments and international travel, keeping track of important documents, planning international meetings, processing insurance claims, purchasing marketing materials, arranging deliveries, running errands, keeping the office tidy, and handling personal tasks such as buying gifts and submitting medical claims. Other responsibilities include registering non-profit organizations, negotiating cell phone upgrades, and sourcing sponsors for charity runs.
General Operating Procedures: Nick Lambrakis
Duties included:
Various responsibilities such as filing and organizing, updating lease schedules, ensuring contractors issue COCs, coordinating with auditors and attorneys, handling tenant complaints, arranging new store roll- outs, managing health and safety files, printing photos and framing memorabilia, ordering flowers and hampers, taking the car for a wash, doing online shopping, and arranging water delivery. Additionally, it involves purchasing cellphone accessories, negotiating cellphone upgrades, and sourcing miscellaneous suppliers.
General Operating Procedures: Europa Art Head Office
@gmail.com
WORK EXPERIENCE CONTINUED MY SKILLS
General Operating Procedures: Nick & Melina Lambrakis House & Casa Zen
Duties included:
Ordering uniforms, taking care of domestic pets, shopping, purchasing household items, ensuring maintenance of house and appliances, paying bills, scheduling appointments, and submission of medical aid claims.
General Operating Procedures: Pano & Giorgio Lambrakis Duties included:
Paying school fees, ordering textbooks and stationary, buying uniforms, running personal errands, registering for activities and university applications, planning and organizing parties, and managing the boys' kitty. It also involves reminding and communicating with the boys and their au pair, as well as keeping track of expenses. General Operating Procedures: Yianni, George & Mannie Lambrakis
Duties included:
Kiloran Property: Ensure that General Workers clean property once a month.
Gravestones: Ensure that General Workers clean grave sites the week of the 15th of every month.
Renewal of Firearm Licenses, completing subscriptions, making appointments, travel arrangements, booking extramural activities, sourcing quotes, purchasing electronic equipment, ordering shoe components, servicing ironing machines, and relaying emails. 05/2022 -
12/2022
Remote Operations Manager for Self
Storage Facilities Across the USA
Keel
Invest-
ment
Group
Oviedo
Florida,
USA
Duties included:
Onboarding of new facilities bought for the Keel Group Dealing with tenants on new leases and delinquent accounts Dealing with boots on the ground to make sure the facility is running smoothly
Set up call centre and training of staff on cell centre Facebook / Google my business and Instagram set up / SEO management
Software management knowledge of StorEdge and Sparefoot Management of rental rates, discounts, Customer Protection Plan, and other income sources.
Watch controllable expenses to provide the highest R.O.I. for each store.
Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action. Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance. Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing. Reason for leaving : Currently working 90 hour week including Saturdays as company is very short staff
Renumeration : USD12.00 per hour
Reference: Mr Jan Skosana - 081-***-****
@gmail.com
WORK EXPERIENCE CONTINUED MY SKILLS
Daily property operations
Property accountability
Yardi Property Management
understanding
Property patrol
Property endorsements
Property assessments
Property showing
Property marketing
Property management
systems knowledge
Travel Cost Computation
Travel and Accommodations
Explanation
Tour Package Sales
Travel Promotions
Microsoft Office
Transportation Coordination
01/2022 -
04/2022
Remote Booking Agent & Virtual
Assistant
Dolphin
and
Snorkel
Tours
Florida,
USA
Duties included:
Taking reservations telephonically and entering into the CRM system Liasing with clients booked on tours regarding weather updates / booking updates
Seeing to and updating Facebook and Instagram posts Reason for leaving : Received a better job opportunity with Keel Investment Group
Renumeration : R27 500.00 N
Reference: Ms Simone Jesse van Rijssen - 064-***-**** Duties Included:
Email and Calendar management
Appointment scheduling
Creating/Updating presentations
Creating, editing and converting documents
Ordering supplies
Creating and sending invoices and quotes
Booking accomodation, venues and travel
Surveys and forms
Internet research
Follow - ups
Arranging meetings, and taking or transcribing minutes Online filing
Completing documents
Handling customer queries and requests
Report writing
Typing
Reason for leaving : Contract work for 4 months - Contract ended 31 December 2021
Renumeration : R22 000.00 Nett
09/2021 -
12/2021
Company Director - Chingola Copperbelt -
Chingola Zambia
Virtual
Assistant
Hub
03/2019 -
08/2021
JCB
Zambia
Duties included:
Creating and updating of spreadsheets of expenditure. Personal arrangements for Mr. Bousfield and family in South Africa. Participated in legal conversations with lawyers, as well as attending to any correspondence necessary.
Capabilities include taking on large projects and seeing them through to completion
Researching, summarizing and filing of beneficial information Honest, hardworking, ethical and extremely capable in all aspects of business.
Reason for leaving : Returned back to South Africa for personal reasons.
Renumeration : R35 500.00 Nett
Reference: Mr Adam Bousfield - 002**-**-***-****
Personal Assistant to Mr Adam Bousfield
@gmail.com
WORK EXPERIENCE CONTINUED
05/2020 -
05/2021
Property Auctioneer - Chingola
Copperbelt
Prime
Auctions
Duties included:
Eliminated downtime and maximized revenue by providing top project quality control.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Created plans and communicated deadlines to ensure projects were completed on time.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers in a friendly, efficient manner following outlined steps of service.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Oversaw daily operations to ensure • high levels of productivity. Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours; night, weekend, and holiday shifts. Reference: Ms Angelique Hughes - 082-***-****
MY SKILLS
Transportation Booking
Travel Itineraries
Vendor Records
Reservations Booking
Travel Brochure Dissemination
Foreign Country Regulations
Verbal/Written Communication
Travel Agent CMS
Travel Date Coordination
Tour and Travel Quotes
CRM Software
International and Domestic
Travel
Government Travel Customs and
Immigration Policies
Client Retention Strategies
Executive Travel
Travel Bookings Processes
Airline Policies
Personal Travel
Accurate Documentation
Data Confidentiality
Loyalty Programs
Business Development
Digital Marketing
Event Planning
Customized Travel Package
Duties included:
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget. Directed work of lighting and sound crews to coordinate efficient production operations.
Cultivated relationships with appropriate social media influencers to advance brand exposure.
Executed digital marketing channel strategies and tactics for content creation, paid search, search engine optimization and social media to achieve client's goals.
Collaborated with operations and management team to prepare and lead sales presentations, and reached conformity with product quality specifications by suggesting corrective actions.
Evaluated live broadcasts to assess signal strength, content an compliance with FCC standards, protecting station revenue and preventing legal concerns..
01/2019 -
05/2020
Company Director - Chingola Copperbelt -
Chingola Zambia
SanTrav
Chingola
05/2007 -
03/2019
Member - Craighall Park, Gauteng, South
Africa
Started the agency from scratch.
Recruiting staff members and training them to work Besides managing the agency, I retained my title as Senior Travel Agent and handled the more high end clients that needed more attention Santrav
@gmail.com
01/1991 - Travel Agent
03/2007
Offered a 24 hour emergency line which I maintained for most of the time and Clients included companies / NGO"s and Government. Did training for staff as well as travel bookers for companies Maintained the social media for Santrav which included FaceBook as well as the weekly newsletter that went out to our clients. Delivered exceptional level of service to each customer by actively listening to concerns and answering questions, confirming a full understanding before addressing and escalating major issues to supervisor.
Participated in team-building activities to enhance working relationships.
Supervised work of contracted employees to keep on task for timely completion.
Identified issues, analyzed information and provided solutions to problems.
Monitored all company inventory to ensure stock levels and databases were updated.
Developed team communications and information for meetings. Exceeded goals through effective task prioritization and great work ethic.
Maintained energy and enthusiasm in fast-paced environment. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Reference: Ms Carla Douglas - 082-***-****
Duties included:
Provided superior customer service to clients by addressing all questions and concerns.
Worked well independently and on a team to solve problems. Started as a Junior consultant and eventually became one of the top selling Senior consultants handling huge client portfolios which included the President of Mozambique and this included making bookings for the President, his entourage and media personnel. Was the highest grossing agent for over three years. My client portfolio grew over to over 50 major company NGO's and Government in the years I was at Sandown
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided exemplary customer service to new and existing clients,, discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation. Helped senior managers make effective decisions based on current and accurate reporting, and Implemented automated office systems, optimizing client and data communications as well as records management.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Reference: Elsa Michel - 083-***-****
Sandown
Travel,
Sandton
South
Africa
MY KEY TRANSFERABLE
SKILLS
Think positive, be positive,
and positive things will
happen.
WORK EXPERIENCE CONTINUED
Excellent interpersonal ability,
telephone and customer
service skills to be able to
interact with internal and
external clients in a
professional manner
Effective organizational and
time management skills, with a
strong ability to manage
multiple complex projects and
shifting timetables
An excellent communicator
with the ability to
communicate with customers
at all levels
Ability to build sustainable
relationships with clients
Knowledge of reservation
systems (GDS), IATA rules and
basic faring
Ability to adapt quickly to a
fast paced environment
Demonstrated excellent
professional customer service
and problem resolution skills
Strong computer skills and
proficient using multiple
screens in an online
environment
Strong attention to detail and
accuracy
Builds trust while being
reliable and dependable
Contact this candidate