Customer Service Operations Manager
Resume:
DESTINEY ROE
City: Colton, CA · Phone: 909-***-****
Email · *********@*****.***
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
EXPERIENCE
OCTOBER 2019 – CURRENT
WAREHOUSE LABORER, KOHLS FULFILLMENT CENTER
• Hauled materials and equipment to assigned address, light packaging work as well as processing orders, delivering orders, inspecting orders, projecting order delivery, and customer service.
• Performed other duties as assigned by management
• Established and maintained a positive and cooperative working relationship with members of the department and the community
• Maintained a clean and attractive work and storage area. This included occasional outside work, such as sweeping and washing the area
• Assists the other warehouse worker in getting orders together, unloading trucks, and delivering items to designated areas.
• Assisted in receiving, issuing and staging materials for work orders
• Assisted warehouse supervisor/ operations manager with inventory accuracy and quality MARCH 2018 – SEPTEMBER 2019
SECURITY OFFICER CLERK, U.S. SECURITY ASSOCIATES, INC
• Ensured that employee’s and visitors have proper credentials to access the facility.
• Administered to issue access cards as needed to employees and visitors.
• Maintained visitor records and database.
• Conducted check of bags, briefcases, cell phone and other prohibited items. OCTOBER 2017 – MARCH 2018
CUSTOMER SERVICE CASHIER, WALMART
• Processed transactions quickly and efficiently - Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
• Recorded customer information in company database
• Taking inbound calls and answering customer inquiries
• Maintained a clean, organized work area
• Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Calculated total payments received during a time period, and reconcile this with total sales.
• Issued receipts, refunds, credits, or changed due to customers. APRIL 2017 – JULY 2017
2
WAREHOUSE PICKER, AMAZON
• Worked as a team to assist other picking and packing lines when not busy
• Worked with and assists fulfillment with moving inventory as requested
• Worked with and assists inventory specialist with all inventory validation
• Worked with management to facilitate all transfers of finished and unfinished goods from both production facilities.
• Worked with management in maintaining and organizing all cleaning and shipping supplies
• Manages all mass market, bulk and private label orders including managing the fulfillment of all other orders
OCTOBER 2014– JANUARY 2017
CASHIER/ FOOD SERVICE BAKER'S DRIVE THRU
• Supported other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation
• Delivered exceptional customer service by greeting customers and completing their transactions
• Customer service focused and solution oriented
• Assisted coworkers with sales, returns and inventory control processing
• Maintained an awareness of key fashion trends and product knowledge in order to assist customers with purchase decisions as necessary
• Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance
• Assisted customers at checkout with sales, returns and other transactions EDUCATION
AUGUST 2012 TO MAY 2015
DIPLOMA, A. B. MILLER HIGH SCHOOL
Major: General studies
SKILLS
• Attention to Detail.
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Time Management.
• Interpersonal Skills.
• Complaint Resolution
• Effective Communication
• Teambuilding & Training
• Cost Reduction & Waste Elimination
• Patience & Empathy
• Ability to Keep Calm in Stressful Situations
REFERENCE UPON REQUEST
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