Data Entry Customer Care

Cecilia Avalos

********@*****.*** 915-***-**** San Antonio, TX

SUMMARY

Seasoned professional with 34 years of diverse administrative experience, including eligibility assessment, client services, and office management. Expert in data entry, client tracking systems, and developing housing stability plans. Seeking a Clerical role to leverage extensive background in customer care, intake procedures, and administrative support. WORK EXPERIENCE

American GI Forum

Case Manager - SSVF Jan 2023 - Apr 2023

• Conducted comprehensive assessments to determine client needs and formulated tailored housing stability plans to support household requirements.

• Facilitated access to VA state and local benefits for clients, ensuring comprehensive support and service provision.

• Delivered consistent follow-up services to monitor client progress and address any emerging needs, promoting sustained stability.

Intake Certification Specialist Jun 2021 - Jan 2023

• Conducted initial assessments for veterans seeking housing assistance, ensuring accurate information was delivered through various communication channels.

• Evaluated applicant eligibility based on established criteria, prioritizing service delivery effectively while compiling necessary documentation for verification.

• Supported Case Managers by obtaining additional documents, processing support service requests, and maintaining accurate records through data entry in the Client Tracking System. BCFS

Direct Care Worker Feb 2021 - May 2021

• Ensured the safety and well-being of children by providing continuous direct supervision, employing appropriate measures to maintain a secure environment.

• Communicated behavioral expectations and boundaries clearly to children, fostering an atmosphere of respect and understanding.

• Adhered strictly to agency protocols as well as state and federal regulations, upholding standards of care and compliance.

KForce

Customer Care Associate Jul 2020 - Nov 2020

• Assisted clients with enrollment in card services and provided guidance for online access, ensuring customer satisfaction and seamless user experiences.

• Resolved client issues effectively, maintaining high standards of service and fostering positive customer relationships.

Southwest Key Program/Bexar County Juvenile Justice Academy Intake Specialist Dec 2019 - Jun 2020

• Managed comprehensive intake process, ensuring accurate documentation and record-keeping for minor demographics and attendance.

• Maintained employee files and handled incoming communications, providing reliable administrative support across multiple departments.

Integrated Human Capital El Paso, TX

Bilingual Customer Service Representative Jun 2019 - Nov 2019

• Resolved customer inquiries and issues regarding billing statements, payments, and account discrepancies to ensure client satisfaction.

• Facilitated the resolution of vehicle title concerns, enhancing customer trust and service reliability. HGS El Paso, TX

Customer Care Representative Jan 2019 - Jun 2019

• Resolved customer inquiries regarding service initiation and termination, ensuring accurate and timely processing of requests.

• Addressed billing inquiries and facilitated payment arrangements, while effectively troubleshooting and resolving technical issues.

G C Services El Paso, TX

Customer Care Representative May 2018 - Jan 2019

• Assisted customers with service initiation and termination inquiries, addressed billing and payment concerns, and efficiently resolved service-related issues.

• Issued trouble tickets for significant service disruptions, ensuring prompt attention and resolution by the appropriate technical teams.

El Paso Community College El Paso, TX

Honors Program Assistant/Office Administrative Assistant Dec 1999 - Aug 2017

• Managed the administrative process for the Honors Program, ensuring student eligibility verification and accurate database maintenance for tracking program participation and project completion.

• Facilitated communication between academic staff and the Registrar's Office by preparing and distributing comprehensive reports on student achievements to document Honors credits on academic transcripts.

• Orchestrated the annual Honors award ceremony, including the procurement of awards, design of invitations and certificates, and coordination of event logistics such as catering.

• Provided multi-departmental support, including assisting with registration issues, budget management, supply procurement, and general office responsibilities across Biology, Math, and Science divisions. Secretary – International Programs Nov 1987 - Dec 1999

• Translated and transcribed correspondence between English and Spanish, ensuring clear and accurate communication.

• Compiled and analyzed data to fulfill requirements for funding proposals, successfully securing resources for international student programs.

• Created curriculum tailored to meet the specifications outlined by funding agencies, enhancing educational offerings.

• Coordinated housing logistics for international students, managing financial transactions related to stipends, rent, and living expenses.

EDUCATION

El Paso Community College

Associate of Science, Liberal Arts

El Paso, TX, United States

May 2005

SKILLS

Excellent Communication Skills • Fluent English/Spanish • Client-Focused • Microsoft Office Suite • File/Records Maintenance • Computer Proficient • Quick Learner • Results-Oriented • Time Management Skills

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