Customer Service Support Specialist
Resume:
Monique Paniagua
Riverside, CA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Ricoh USA - Rialto, CA
April 2023 to March 2024
Call customers to schedule the delivery of printers/ copy machines/ multi function scanners. Enter / modify orders into dispatch system. Research problems in Oracle for customers and sales department. Update orders and missed deliveries in dispatch system. Work with Inventory department to confirm availability of devices. Update reports for aged staging, aged RMA's, and special requests. Correspond with customers, sales representatives and internal departments via email. Provide excellent customer service and all administrative duties as required. Dispatcher/Customer Service
SA RECYCLING - Fontana, CA
December 2021 to September 2022
Dispatch and supervise the company and independent contract drivers daily routes. Interact with the Inland Region branches to coordinate the daily service for their customers. Enter all dispatch requests for the Inland Region. Provide Customer service for our customer accounts, troubleshoot issues that the drivers encountered during their daily routes. Provide directions, guidance and support to the Inland Region drivers. Contact customers to verify service and to confirm their needs. As well as all office and clerical duties required to run a smooth dispatch operation. Logistics Clerk
SA Recycling - Orange, CA
May 2018 to December 2021
Enter orders in system, manage shipment details, submit documents required for export ocean freight shipments, make sure Bill of Lading is accurate and matches the cargo details, interact with loading yards and shipping lines and transport drivers, provide customer service and all other CSR duties. Customer Service/Invoicing/RA Clerk
Office Star Products - Ontario, CA
August 2017 to May 2018
Print out daily Invoices, Collect Bill of Ladings from Shipping Dept., Match Invoice to Bill of Lading, confirm Invoice is correct. Attach back up paperwork to Invoice, problem solve all errors, creat spreadsheet daily with all E- Invoices and Standard Invoices, add freight costs to Invoices missing amount. Process Returns Paperwork, create RTS paperwork for Return Merchandise, close out existing RA's in the system, file all RA paperwork in the appropriate location. Assist Shipping and Receiving as needed, answer calls, and all other office support as needed.
Customer Service Representative
Dorel Industries - Ontario, CA
August 2016 to March 2017
Process orders in AS400, Create EDI orders, print paperwork and labels for shipments, schedule delivery appointments via email with carriers,
solve issues with customers in a timely manner, as well as all other office duties as required.
Order Processor
Minka Aire - Corona, CA
February 2016 to July 2016
High Volume Order Entry, Enter customers order into computer system, process replacement orders, provide customer service for clients, as well as all other office duties as needed.
Dispatcher/3PL
HDL @Living Spaces DC - Rialto, CA
December 2014 to May 2015
Process Route paperwork for delivery drivers, assign delivery teams on routes, assist drivers with staged product disputes, track drivers and
provide ETA's, process routes for the following day, maintain spreadsheets with route information, provide support for drivers, provide customer service, and all other office duties as needed. Dispatcher
First Continental Freight - Riverside, CA
October 2012 to December 2014
Answer phones, process orders via fax, email and phone, create routes for the LTL delivery driver. Print out bill of ladings for routes, verify
route information, schedule pick up times for drivers, provide customer service, dispatch drivers in system, fax, file and scan documents for Canadian border. Prepare shipping docs for shipments crossing the
border and all other office duties.
Education
Diploma
El Rancho High School
1990 to 1994
Skills
• Customer Service Skills (5 years)
• Dispatch/Routing (2 years)
• EDI/AS400 (2 years)
• Order Entry
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