Project Management Scrum Master
Resume:
MICHELLE INDA
WEBSITES, PORTFOLIOS,
PROFILES
• www.linkedin.com/in/michelle-inda
SKILLS
• Project Management
• Resource Optimization
• Budgeting
• Organizational Skills
• Agile Methodology
• Documentation and Reporting
• Agile Coaching
• Software Development Lifecycle
• Kanban Knowledge
• Scrum Methodology
• Project management software
ADDITIONAL INFORMATION
Windows O/S, Microsoft (MS) Word,
Excel, PowerPoint, Jira, Confluence,
Teams
Experienced in requirements gathering, analysis, and documentation. Adept at leveraging hands-on knowledge of Agile SCRUM methodologies with an acuity for translating requirements into solutions. Capacity for communication, collaboration, and leadership, establishing relationships across organizational hierarchies and engaging stakeholders to facilitate overall objectives.
WORK HISTORY
December 2021 - May 2024
Certified Scrum Master/Software Release Manager MassMutual, Boston, MA
May 2021 - December 2021
Scrum Master Coach TriMark, Mansfield, MA
Improved team efficiency by implementing Agile and Scrum methodologies for project management.
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Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
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Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
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Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
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Managed product backlog effectively, prioritizing high-value items for faster completion.
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Led sprint reviews and planning meetings to promote full team engagement.
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Managed product backlog and supported Scrum framework for sprint releases.
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Implemented continuous improvement initiatives through regular retrospective meetings with the team.
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Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
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Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
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Streamlined release processes through close coordination between development teams and operations staff.
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Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
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• Monitored and tracked project progress to support timely completion.
• Led cross-functional teams to successfully complete IT projects.
• Resolved staff conflicts and identified potential areas of improvement.
• Wrote, updated and maintained project documentation.
• Coordinated scheduled releases and updates.
Increased stakeholder satisfaction by facilitating transparent progress updates and managing expectations throughout project lifecycles.
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Enabled faster decision-making processes within teams by promoting decentralized decision-making structures aligned with organizational
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CONTACT
Boston, MA 02136
*************@*****.***
Bold Profile
August 2015 - July 2020
Principal Agile Project Manager Staples, Boston, MA goals.
Supported distributed team collaboration through remote work tools adoption, maintaining high levels of productivity without sacrificing quality or communication standards.
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Encouraged innovation and creativity within teams by fostering a safe environment where new ideas could be freely shared, discussed, and experimented upon.
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Assisted teams in transitioning from traditional waterfall models to Agile methodologies, leading to more efficient workflows and better adaptability to change.
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Improved project delivery timelines through effective backlog refinement and sprint planning sessions.
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Boosted cross-functional collaboration by fostering open communication channels between developers, testers, and product owners.
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Facilitated smoother product development cycles by working closely with product owners to prioritize backlog items based on user needs and business value.
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Mentored junior Scrum Masters in their professional development journey, sharing insights from personal experiences across various industries and technologies.
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Championed Agile values within the organization, contributing to a cultural shift towards adaptability and innovation in problem-solving techniques.
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Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
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Led sprint reviews and planning meetings to promote full team engagement.
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Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
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Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
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Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
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Mentored six teams on Agile Practices and worked closely with Product Manager and Dev Managers
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Aligned with Product Owners on grooming the product backlog using Jira
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Facilitating planning, stand up, Grooming, demo, and retrospective meetings
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• Identified, resolved, and removed impediments
Led full stack, cross functional Mobile teams to deliver traditional Native iOS and Android Apps
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Propelled daily standup meetings, sprint reviews, retrospectives, sprint and release planning, demos, and other scrum related meetings for six teams (iOS, Android, mobile Web, Global Omni, Platform and CICD)
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• Orchestrated details of multi-party demonstrations in-house and off-site
• Enabled PI planning using SAFE
Established effective communication among team members for enhanced collaboration and successful project completion.
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Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
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Coordinated with cross-functional teams to resolve project issues and mitigate risks.
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May 2012 - August 2015
Operations Manager Staples, Boston, MA
Provided detailed project status updates to stakeholders and executive management.
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Managed Staples Corporate Cambridge office with 50 employees, organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency
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• Designed and implemented office policies
• Reviewed and approved supply requisitions
• Liaised with other agencies, organizations, and groups Planned and implemented office systems, layout, and equipment procurement
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Coordinated accounting with Invoicing, paid bills, and maintained and replenished inventory
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Administered multi-party conference calls, including setting up on-line demonstrations, in-house
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• Kept employees compliant with company policies and procedures. Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Developed and maintained relationships with external vendors and suppliers.
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Developed systems and procedures to improve operational quality and team efficiency.
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Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
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Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
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Directed initiatives to improve work environment, company culture or overall business strategy.
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• Reported issues to higher management with great detail. EDUCATION
Expected in 2025
Bachelor Of Science Operations And Project Management Southern New Hampshire University, Hooksett, NH
May 2007
Bachelor of Science (B.S.) Marketing Communications, Advertising, and Public Relations
Emerson College, Boston, MA
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