Managing Director

…continued…

Tera L. Robinson **********.***@*****.***• LinkedIn

Turpin, OK 73950 • 620-***-****

Senior Clinical Health Management

Resourceful, results-oriented professional with 15+ years of experience in overseeing clinical operations, improving delivery of care, and steering multidisciplinary teams towards achieving excellence in patient services. Adept at developing and implementing clinical protocols, managing healthcare programs, and ensuring compliance with health regulations. Instrumental in conducting data analysis for healthcare quality improvement, implementing cost reduction strategies, and enhancing patient satisfaction. Possess strong leadership skills with record of mentoring and developing professionals to excel in clinical settings. Proven ability to forge relationships with medical staff, administrators, and external stakeholders to drive organizational success.

Areas of Expertise

• Patient Care Coordination

• Health Policy Implementation

• Clinical Operations Management

• Quality Assurance Programs

• Staff Training & Development

• Regulatory Compliance

• Healthcare Informatics

• Risk Management Strategies

• Performance Improvement

• Patient Safety Protocols

• Budget Oversight

• Emergency Response Planning

Career Experience

CEO Managing Director Licensed Clinical Professional Counselor-Supervisor, Heartland’s Hope Mental Health Center, LLC, Liberal, KS 2018 – Present

Oversee client service provision, ensure counseling approaches align with professional standards, conduct assessments, update treatment plans. Manage financial planning, budgeting, monitor financial health of center, adjust for sustainability. Provide clinical supervision, mentor interns and counselors, facilitate professional development, ensure adherence to ethical standards. Implement quality assurance measures, maintain compliance with healthcare regulations, review policies for client care improvement. Engage in community outreach, raise mental health awareness, maintain referral network, advocate for community mental health needs.

Key Contributions:

● Developed and implemented Teletherapy services to meet client needs across tri-state area, effectively maintaining business solvency during critical periods (COVID-19 shutdown).

● Expanded provider team from one to six, including four full-time and two part-time professionals, in tri-state area.

● Orchestrated marketing strategies and fostered collaborative ties with primary care providers and judicial system, enhancing service reach and quality for diverse client populations. Licensed Professional Counselor Speech-Language Pathologist, Tera Robinson, LLC, Liberal, KS 2013 – 2018 Conducted individual and group therapy sessions to address client mental health issues and promote well-being. Developed and implemented personalized treatment plans based on client assessments and progress. Collaborated with healthcare providers to integrate client care and share treatment insights. Maintained client records, ensuring confidentiality and compliance with ethical guidelines and legal requirements. Provided speech and language evaluations to diagnose communication disorders and establish therapy goals. Key Contributions:

● Improved therapeutic outcomes for diverse clientele through personalized counseling approaches and speech- language interventions.

● Established and implemented series of groundbreaking, evidence-based programs targeting specific speech and language challenges, contributing to company's reputation as leader in speech-language pathology and mental health services.

● Spearheaded professional development initiatives within Tera Robinson, LLC, enhancing skills and knowledge of fellow counselors and speech-language pathologists, elevating overall team performance and client satisfaction. Therapy Program Director Speech-Language Pathologist, SelectRehab, Liberal, KS 2010 – 2013 Developed and implemented speech therapy programs to meet patient needs in various settings. Supervised and mentored speech-language pathology staff, providing training and performance evaluations. Coordinated with interdisciplinary teams to ensure integrated and comprehensive care plans. Monitored patient progress and adjusted therapy plans based on outcomes and feedback. Ensured compliance with regulatory standards and contributed to departmental budget planning. Key Contributions:

● Developed outpatient program, still operational today, and short-term rehabilitation program for intensive therapy patients, ensuring long-term program viability and patient support.

● Managed entire rehabilitation department, integrating services across physical therapy, occupational therapy, and speech-language pathology, enhancing departmental efficiency and patient care.

● Earned national CARE award for outstanding performance and dedication in rehabilitation services, reflecting professional excellence and industry-wide recognition.

● Turned around financial trajectory of program, converting consistent monthly losses into significant profit within just four months, demonstrating strong financial management and strategic planning skills. Additional Experience

Behavioral Health Department Coordinator Licensed Clinical Professional Counselor, Panhandle Counseling and Health Services Guymon, OK

Co-Founder and Co-Owner Licensed Clinical Professional Counselor, Tapestry Psychiatric Services Liberal, KS Speech-Language Pathologist, PresenceLearning, Telepractice Speech-Language Pathologist & Counselor, Liberal USD No. 480, Liberal, KS Adjunct Instructor, Seward County Community College, Liberal, KS & Frank Phillips College, Perryton, TX Speech-Language Pathologist, Perryton ISD Special Education SSA, Perryton, TX Education

Master of Education – Southwestern Oklahoma State University, Weatherford, OK SWOSU Faculty Award Recipient

Master of Arts in Speech/Communication Sciences and Disorders – Oklahoma State University, Stillwater, OK OSU Faculty Award Recipient

Bachelor of Science in Speech-Language Pathology – University of Science & Arts of Oklahoma, Chickasha, OK Magna Cum Laude

Licenses & Certifications

Psychometrist, Southwestern Oklahoma State University, Weatherford, OK Licensed Professional Counselor, Southwestern Oklahoma State University, Weatherford, OK Licensed Clinical Professional Counselor-Supervisor, Kansas (#2491) Licensed Professional Counselor – Supervisor, Oklahoma (#6106) Licensed Professional Counselor, Texas (#79469)

American Speech-Language-Hearing Association (09136375) Awards & Recognitions

National C.A.R.E. Award

Outstanding Achievement Award (for work in Therapeutic Settings) Numerous Academic Awards and Accolades

Local Award Nominations

Contact this candidate