Customer Service Human Resources

Denise D. Montee

**** **** ***. *

Pinellas Park, FL 33781

Email: *********@*****.***

WORK EXPERIENCE:

Rapid Systems – Sept 2021 – Present

Scheduling Coordinator

Making calls and scheduling customers for installs or repairs

Preparing RMA’s for Equipment to go back for repairs.

Updating spreadsheets, updating calendar and sending out emails.

Ross – May 16 – Present

Sales Associate/ Cashier

Solves problems

Provides excellent Customer Service to Customers

Kmart - JUN 07 – 01/24/2020

Human Resources Manager - Strong customer service experience.

Solves problems; Provides excellent Customer Service to Customers

Manages all HR programs

Conducts all employment evaluations

Wal-Mart - AUG 05 – JUN 07

Customer Service Manager/Accounts Technician

Completed all register operations; operating, collecting/distributing cash, and auditing

Assisted management with scheduling, and daily operations

DEC 04 –NOV 98 - Various Contract Positions: Receptionist/Admin Assistant/Contract Manager/Command Secretary/Shipping Agent Supervisor

Worked multiple full-and part-time jobs at: Defense Contract Management Agency, Universal

Staffing, Burchell Properties, ManTech Advanced Systems, American Embassy Moscow, Bay

Resources (Verizon Wireless), KTS Staffing, Bella Services, Tomlin Staffing, and Concentra

Integrated Services

Provided flexible and highly-sought office management skills

Integrated into different environments quickly and efficiently

Managed a dynamic overseas DoD office of 20 people; Arranged travel, payroll for 66 Staff and Managers

maintained calendars, scheduled appointments and ensured smooth daily operations,

prepared correspondence, interacted with VIPs

Supported busy property management companies (over 450 units)

Maintained complex file systems utilizing specialized software

Handled accounting and maintenance requests, Operated complex, multi-line telephone

communications system Managed embassy computer, radio and pager inventories on a daily

basis

Provided administrative support for a Top Secret laboratory, verified security clearances for

staff and visitors. Responsible for all incoming and outgoing classified documents,

equipment and over 5,000 lbs. of mail per month. Coordinated worldwide shipments with

government and commercial transporters

Managed embassy computer, radio and pager inventories on a daily basis

SKILLS SUMMARY:

Top Secret Security Clearance (inactive)

Information Technology Systems: PC, WPAS Bar Code Reader, fax, STU, Xerox,

proficient in MS Word, Excel, PowerPoint, Outlook, NT4 Windows, Yardi, WinForms, DOD

Software (ATAAPS GUI, PLAS, Form filler), PayEz, KIN, and ODYSSEY, Work Force Management, Brassring, Maximus, Smart Tracker, ISN, SMS Client,

Easily establish rapport with managers, co-workers and subordinates

Proven ability to prioritize, complete multiple tasks and meet deadlines

EDUCATION:

Anne Arundel Community College: Business Support Specialist Certificate - 5/2002

PROFESSIONAL ORGANIZATION:

International Association of Administrative Professionals

Secretary/Founder of the Black-Eyed Susan Chapter, Maryland

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