Project Management Customer Service

GWENDOLYN L. RUSSELL

Administration

Atlanta GA ***************@*****.*** 470-***-**** Self-motivated and tech-savvy, fueled by a profound enthusiasm for leveraging technology to drive business innovation. Thrives on embracing new challenges, fostering collaboration with peers, and contributing to organizational success through exceptional customer service and IT expertise. Eager to deliver tailored technical solutions that enhance operational efficiency. Core Expertise:

Helpdesk/Technical Support Project Management/Agile Methodology Data Analytics and Documentation Customer Relationship Management Team Leadership, Training & Motivation New Business Development Technical Skills: Microsoft Office Suites (Word, Outlook, PowerPoint), Adobe Acrobat, Helix Certification

TechBridge Inc. Atlanta GA - IT Services & Support and Project Management April 2024 Microsoft Word & Excel Certified

Professional Experience

Receiver - United Natural Food Incorporate

Implemented rigorous inspection processes and examined shipment contents against records, reducing shipment discrepancies and ensuring customer satisfaction.

Optimized inventory control by efficiently requisitioning and storing shipping materials, reducing stock shortages by 15%.

Fostered effective communication channels with carrier representatives, ensuring timely resolutions and enhancing overall shipping efficiency.

Project Coordinator - Lewis Contracting Services

Implemented digital document management systems, reducing paperwork and enhancing continuous process improvement.

Coordinated meetings and events, including catering arrangements and facilitated seamless communication flow between departments to ensure smooth execution and customer satisfaction.

Conducted research and compiled data to support decision-making processes, assisting executives in resource allocation and budget management.

Donation Technician - Goodwill of North Georgia

Established and managed corporate fundraising programs, including employer gift-matching initiatives, to generate substantial revenue and support for organizational goals.

Achieved a 25% improvement in donor engagement and retention rates through the successful implementation of a donor relationship management system.

Performed extensive research to identify potential donors and investor markets, leading to focused outreach efforts and expanded donation opportunities.

Document/Safety Administrative Coordinator - Holder, Hunt, Russell, & Moody, JV

Developed and maintained document management standards and procedures for optimized system usage.

Administered document access rights and revision control to ensure compliance and document integrity.

Collaborated with IT specialists to implement electronic document processing systems, reducing retrieval times by 30%. Administrative/Document Control Coordinator - Holder, Manhattan, Moody, & Hunt, JV

Managed and organized blueprint documents, ensuring accessibility and accuracy for project teams.

Successfully sourced best-value subcontractors and suppliers, achieving 15% cost savings on project bids.

Improved accounts payable efficiency by processing invoices and payments promptly, reducing processing time by 20%.

Contact this candidate