Data Analytics Risk Management

Coela Shelton

Medina, Ohio *****

904-***-**** *******@*****.***

Multifaceted technical career with years of leading innovative technology solutions

Skills Software

Project Estimation & Planning SQL Queries

Requirements Management JIRA

System Development Life Cycle Salesforce

Use Case Modeling MSP

Business Process Modelling Tableau

QA and User Acceptance Testing SAP

Road mapping Dovenmuehle

Data Analytics Trello

Market Analysis & Modeling Confluence

Risk Management Solution Architecture

Areas of expertise include:

●In-depth knowledge of financial laws, statues, regulations and agency guidelines.

●Analyze complex documentation to assess overall risk to organization, ensuring sound decisions are made.

●Excellent decision-making skills along with handling sensitive and confidential information.

●Ability to interact effectively and professionally with clients and all levels of employees.

●Prioritize day-to-day assignments, while meeting demanding deadlines.

EMPLOYMENT HISTORY

Quality Auditor

MetaSource

●Assessed and translated customer technical requirements, short-term and long-term into functional requirements and design

documents for new products.

●Analyzed and evaluated risks related to product requirements implementation, testing processes, project communications and

training, saving the company.

● Excellently communicated with users, customers, and internal stakeholders to understand product requirements.

● Directed test planning, execution, and reporting on an Agile schedule

● Increased project artifact documentation.

● Responsible for creating detailed project plans and work breakdown structure plans.

● Managed the highly successful Lean Training project.

● Provided specific guidance on defects to developers.

● Documented all phases of the Systems QA process.

Claims Adjuster/Servicing Agent

Progressive 2018- Present

●Handled inquires and transactions for a single line of business

●Assisted with customer and identifying their needs to service their policy

●Added delete vehicle, drivers and coverage from existing policies

●Processed cancellations, renewals, reinstatements, endorsements, payments and state/federal filings on Progressives systems

●Stayed current on products, services and procedures

●Determined the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages,

including the movement of vehicles to the appropriate location for inspection and repair.

●Interviewed, collected and documents from customers, agents, witnesses, police reports, etc will

●Ensured that all damage is consistent with the report of the accident

●Negotiated with the customers and the claimant carriers when the claim cannot be settled in full

●Recognized applicable exposures and endorsements

●Resolved total losses to include execution of total loss paperwork

●Recognized subrogation opportunities and referred accordingly

●Managed claims inventory workload which includes paperwork associated to claim, diaries, mail hone, and issues payments as needed

Foreclosure Mediation and Litigation Specialist

Ditech Financial LLC 2010-2017

●Managed and resolved litigation and contested foreclosure cases, consisting of conventional and government loans for major national home loan lenders.

●Reviewed and analyzed documents, including asset/income statements, collateral, and credit scores for risk determination resulting in modification or deferrals.

●Analyzed data and prepared 75 loans monthly for the buy down process within the Lender's guidelines.

●Minimized losses by 95% on foreclosure through analysis, management and liquidation.

●Worked closely with management and local counsel to prepare for court proceeding strategy aligned with applicable law and investor guidelines.

●Attended Foreclosure trials and depositions, providing information and verifying records and legal documents.

EDUCATION & PROFESSIONAL DEVELOPMENT

Regulatory Compliance Training - Ditech Financial

Akron University - Associate of Science (2-years completed)

Real Estate Broker License June 2019

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